:root{--bg:#f6f7f3;--surface:#fff;--surface-alt:#f2f5f1;--surface-strong:#eef5f4;--border:#d9ded8;--text:#17211e;--muted:#66736e;--muted-strong:#44504c;--accent:#146c64;--accent-strong:#0e4f49;--accent-soft:#dbeeea;--warning:#a86616;--warning-soft:#fbecd7;--danger:#a63a31;--danger-soft:#f7dfdc;--success:#2d6b3f;--success-soft:#e0eddf;--blue:#295f9d;--blue-soft:#e3edf7;--shadow:0 16px 34px #222f2b17;color:var(--text);background:var(--bg);font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:16px;line-height:1.45}*{box-sizing:border-box}html,body,#root{min-height:100svh}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}button:focus-visible,a:focus-visible{outline:2px solid var(--focus-border);outline-offset:2px}.login-page{justify-content:center;align-items:center;min-height:100svh;padding:18px;display:flex;overflow:auto}.public-site{background:radial-gradient(circle at 0 0,#146c6424,#0000 34rem),linear-gradient(#f8faf7 0%,#eef5f2 100%);min-height:100svh;overflow-x:clip}.public-nav{border-bottom:1px solid var(--border);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);z-index:10;background:#f8faf7eb;justify-content:space-between;align-items:center;gap:16px;padding:12px 18px;display:flex;position:sticky;top:0}.public-brand,.public-nav-links a,.public-whatsapp-link,.public-primary-action,.public-secondary-action{align-items:center;text-decoration:none;display:inline-flex}.public-brand{color:var(--text);gap:10px;min-width:0;font-weight:900}.public-brand-name{letter-spacing:0;font-size:1.02rem;display:none}.public-brand-logo{object-fit:contain;border:1px solid #146c6429;border-radius:14px;width:48px;height:48px;display:block;box-shadow:0 10px 24px #146c6429}.public-nav-links{gap:18px;display:none}.public-nav-links a{color:var(--muted-strong);justify-content:center;min-width:32px;min-height:32px;font-size:.92rem;font-weight:900}.public-whatsapp-link,.public-secondary-action{border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;gap:8px;min-height:40px;padding:0 13px;font-weight:900}.public-whatsapp-link{background:var(--surface);color:var(--accent);white-space:nowrap;border-color:#146c6442;max-width:100%}.public-whatsapp-label-short{display:none}.public-hero{gap:24px;max-width:1240px;margin:0 auto;padding:42px 18px 32px;display:grid;position:relative}.public-hero-content{z-index:2;gap:16px;max-width:720px;display:grid;position:relative}.public-hero-content h1{letter-spacing:0;max-width:780px;font-size:clamp(2.3rem,4.4vw,3.95rem);line-height:1.03}.public-hero-content p,.public-section-heading p,.public-final-cta p{color:var(--muted-strong);max-width:620px;margin:0;font-size:1.06rem}.public-actions{flex-wrap:wrap;gap:10px;display:flex}.public-primary-action{background:var(--accent);border:1px solid var(--accent);color:#fff;text-align:center;border-radius:8px;gap:8px;min-width:0;min-height:44px;padding:0 16px;font-weight:900}.public-primary-action:hover,.public-whatsapp-link:hover,.public-secondary-action:hover,.public-nav-links a:hover{transform:translateY(-1px)}.public-proof-row{flex-wrap:wrap;gap:8px;display:flex}.public-proof-row span{border:1px solid var(--border);color:var(--muted-strong);background:#ffffffc7;border-radius:999px;align-items:center;gap:6px;padding:8px 10px;font-size:.84rem;font-weight:900;display:inline-flex}.public-proof-row svg,.public-price-card li svg{color:var(--success);flex:none}.public-hero-shot{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:8px;margin:0;overflow:hidden}.public-hero-shot img{width:100%;height:auto;display:block}.public-pricing,.public-faq,.public-final-cta{max-width:1240px;margin:0 auto;padding:22px 18px}.public-faq-item{border:1px solid var(--border);background:#ffffffd1;border-radius:8px;gap:9px;padding:16px;display:grid}.public-pricing h2,.public-faq h2,.public-final-cta h2{letter-spacing:0;margin:0;font-size:clamp(1.45rem,3vw,2.25rem);line-height:1.08}.public-faq-item h3{font-size:1.05rem}.public-faq-item p,.public-price-card li{color:var(--muted-strong);margin:0}.public-section-heading{gap:10px;display:grid}.public-pricing{flex-direction:column;gap:16px;display:flex}.public-price-card{color:#fff;background:#10231f;border:1px solid #146c645c;border-radius:8px;gap:18px;padding:18px;display:grid;box-shadow:0 20px 44px #10231f2e}.public-price-label{color:#8fe0b0;text-transform:uppercase;margin-bottom:8px;font-weight:900;display:block}.public-price-card strong{font-size:clamp(2.5rem,8vw,4rem);line-height:1}.public-price-card small{color:#ffffffb3;font-size:1rem;font-weight:800}.public-price-card ul{gap:10px;margin:0;padding:0;list-style:none;display:grid}.public-price-card li{color:#ffffffd1;align-items:center;gap:8px;font-weight:800;display:flex}.public-faq-list{grid-template-columns:1fr;gap:12px;display:grid}.public-final-cta{background:#10231f;border:1px solid #146c6452;border-radius:8px;align-items:center;gap:16px;margin-top:18px;margin-bottom:36px;padding:22px;display:grid}.public-final-cta h2,.public-final-cta p{color:#fff}.public-final-cta .eyebrow{color:#8fe0b0}.public-footer{border-top:1px solid var(--border);align-items:start;gap:18px;max-width:1240px;margin:0 auto;padding:28px 18px 34px;display:grid}.public-footer p,.public-footer span{color:var(--muted-strong);overflow-wrap:anywhere;margin:10px 0 0}.public-footer nav,.public-footer-contact{gap:8px;display:grid}.public-footer nav a,.public-footer-contact a{align-items:center;min-height:32px;display:inline-flex}.public-footer a{color:var(--muted-strong);overflow-wrap:anywhere;font-weight:900;text-decoration:none}.public-footer a:hover,.public-footer-contact a{color:var(--accent)}.public-privacy{gap:20px;max-width:920px;margin:0 auto;padding:48px 18px 30px;display:grid}.public-privacy h1{letter-spacing:0;margin:0;font-size:clamp(2.2rem,6vw,4rem);line-height:1.04}.privacy-content{gap:12px;display:grid}.privacy-content article{border:1px solid var(--border);background:#ffffffd1;border-radius:8px;gap:8px;padding:18px;display:grid}.privacy-content h2{margin:0;font-size:1.12rem}.privacy-content p{color:var(--muted-strong);margin:0}.loading-screen{place-items:center;gap:14px;min-height:100svh;padding:18px;display:grid}.login-panel{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:8px;width:100%;max-width:440px;margin:0 auto;padding:22px}.password-change-panel{max-width:480px}.brand-lockup,.app-brand,.section-header,.conversation-header,.ownership-bar,.account-identity-bar,.panel-title{align-items:center;display:flex}.brand-lockup,.app-brand{gap:12px}.brand-lockup div{min-width:0}.brand-lockup h1,.public-hero-content h1,.public-section-heading h1,.public-section-heading h2,.public-final-cta h2,.public-faq-item h3{overflow-wrap:anywhere}.app-brand div{gap:2px;min-width:0;display:grid}.app-brand small,.tenant-login-label{color:var(--muted);font-size:.74rem;font-weight:800}.tenant-login-label{margin-top:4px;display:block}.brand-mark{background:var(--accent);color:#fff;border-radius:8px;justify-content:center;align-items:center;width:42px;height:42px;display:inline-flex}.mde-brand-mark{border:1px solid var(--border);background:#fff;padding:3px;overflow:hidden}.tenant-brand-logo{object-fit:contain;width:100%;height:100%;display:block}.eyebrow{color:var(--accent);letter-spacing:0;text-transform:uppercase;margin:0;font-size:.74rem;font-weight:800}h1,h2{color:var(--text);letter-spacing:0;margin:0;line-height:1.1}h1{font-size:1.85rem}h2{font-size:1.35rem}.login-form{gap:14px;min-width:0;margin-top:28px;display:grid}.auth-helper{color:var(--muted-strong);margin:20px 0 0;font-size:.95rem;font-weight:700;line-height:1.45}.login-form label,.note-form,.reply-bar,.search-field{gap:7px;display:grid}.login-form label{color:var(--muted-strong);min-width:0;font-size:.86rem;font-weight:700}input,select,textarea{background:var(--surface);border:1px solid var(--border);color:var(--text);border-radius:8px;outline:none;width:100%;min-height:42px;padding:0 12px}input:focus,select:focus,textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}textarea{resize:vertical;min-height:120px;padding:12px}.primary-action,.icon-button,.side-nav button,.segmented-control button,.conversation-row{border:0;align-items:center;gap:8px;display:inline-flex}.primary-action{background:var(--accent);color:#fff;border-radius:8px;justify-content:center;min-height:44px;padding:0 16px;font-weight:800}.form-error,.app-alert{background:var(--danger-soft);color:var(--danger);border:1px solid #a63a3147;border-radius:8px;margin:0;padding:10px 12px;font-size:.86rem;font-weight:800}.app-alert{margin:12px 12px 0}.toast-region{pointer-events:none;z-index:70;justify-items:stretch;display:grid;position:fixed;top:12px;left:12px;right:12px}.app-toast{box-shadow:var(--shadow);pointer-events:auto;border-radius:8px;grid-template-columns:auto minmax(0,1fr) auto;justify-self:center;align-items:center;gap:10px;width:min(100%,480px);max-width:480px;min-height:44px;padding:10px 10px 10px 12px;font-size:.88rem;font-weight:900;display:grid}.app-toast span{min-width:0}.toast-success{background:var(--success-soft);color:var(--success);border:1px solid #2d6b3f47}.toast-info{background:var(--blue-soft);color:var(--blue);border:1px solid #295f9d3d}.toast-error{background:var(--danger-soft);color:var(--danger);border:1px solid #a63a3147}.toast-close{color:currentColor;background:0 0;border:0;border-radius:8px;justify-content:center;align-items:center;width:32px;height:32px;padding:0;display:inline-flex}.toast-close:hover,.toast-close:focus-visible{background:#17211e14;outline:none}code{background:var(--surface-alt);color:var(--muted-strong);border-radius:6px;padding:4px 6px;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.78rem}.app-shell{background:var(--bg);color:var(--text);min-height:100svh;display:grid;overflow-x:hidden}.app-shell.theme-dark{--bg:#0e1117;--surface:#161b26;--surface-alt:#1e2435;--surface-strong:#111827;--border:#ffffff12;--text:#e8ebf0;--muted:#8a94a6;--muted-strong:#c5ccd8;--accent:#25d366;--accent-strong:#42e27d;--accent-soft:#25d36624;--warning:#fbbf24;--warning-soft:#f59e0b26;--danger:#f87171;--danger-soft:#ef444424;--success:#34d399;--success-soft:#34d39926;--blue:#60a5fa;--blue-soft:#3b82f626;--shadow:0 18px 46px #00000042;--accent-border:#25d3662e;--accent-contrast:#07130d;--agent-avatar-bg:#263d36;--agent-avatar-text:#fff;--agent-bubble-bg:var(--accent);--agent-bubble-muted:#07130da3;--agent-bubble-text:#07130d;--agent-control-bg:#07130d;--agent-control-border:#07130db8;--agent-control-text:var(--accent);--agent-inner-bg:#07130d1f;--agent-inner-border:#07130d2e;--agent-inner-muted:#07130dad;--agent-inner-text:#07130d;--control-shadow:0 1px 4px #17211e1a;--customer-avatar-bg:linear-gradient(135deg, #25d366f2, #0891b2e6);--customer-avatar-text:#07130d;--danger-border:#ef44442e;--focus-border:#25d36657;--media-preview-border:#ffffff3d;--message-shadow:0 8px 22px #00000024;--message-thread-bg:radial-gradient(circle at 1px 1px, #ffffff09 1px, transparent 0), var(--bg);--modal-backdrop-bg:#17211e61;--nav-bg:#161b26f5;--nav-desktop-bg:var(--surface-strong);--owner-bar-bg:#25d3660f;--preview-backdrop-bg:#17211eb8;--preview-shadow:0 22px 58px #00000047;--row-hover-bg:#ffffff09;--row-selected-bg:#25d3660f;--row-selected-border:#25d36638;--warning-border:#f59e0b33;--warning-contrast:#1f1303}.app-shell.theme-light{--bg:#f6f7f3;--surface:#fff;--surface-alt:#f2f5f1;--surface-strong:#eef5f4;--border:#d9ded8;--text:#17211e;--muted:#66736e;--muted-strong:#44504c;--accent:#146c64;--accent-strong:#0e4f49;--accent-soft:#dbeeea;--warning:#a86616;--warning-soft:#fbecd7;--danger:#a63a31;--danger-soft:#f7dfdc;--success:#2d6b3f;--success-soft:#e0eddf;--blue:#295f9d;--blue-soft:#e3edf7;--shadow:0 16px 34px #222f2b17;--accent-border:#146c6438;--accent-contrast:#fff;--agent-avatar-bg:#dbeeea;--agent-avatar-text:#0e4f49;--agent-bubble-bg:var(--accent);--agent-bubble-muted:#ffffffc2;--agent-bubble-text:#fff;--agent-control-bg:#fff;--agent-control-border:#ffffffc7;--agent-control-text:var(--accent-strong);--agent-inner-bg:#ffffff29;--agent-inner-border:#ffffff47;--agent-inner-muted:#ffffffc7;--agent-inner-text:#fff;--control-shadow:0 1px 4px #222f2b1a;--customer-avatar-bg:linear-gradient(135deg, #146c64f5, #295f9de6);--customer-avatar-text:#fff;--danger-border:#a63a3138;--focus-border:#146c6457;--media-preview-border:#17211e24;--message-shadow:0 8px 22px #222f2b14;--message-thread-bg:radial-gradient(circle at 1px 1px, #146c6414 1px, transparent 0), #f8faf7;--modal-backdrop-bg:#17211e61;--nav-bg:#fffffff5;--nav-desktop-bg:var(--surface);--owner-bar-bg:#146c6412;--preview-backdrop-bg:#17211eb8;--preview-shadow:0 22px 58px #222f2b33;--row-hover-bg:#146c640e;--row-selected-bg:#146c6414;--row-selected-border:#146c643d;--warning-border:#a866163d;--warning-contrast:#1f1303}.side-nav{background:var(--nav-bg);border-top:1px solid var(--border);min-height:calc(60px + env(safe-area-inset-bottom,0px));padding:8px 8px calc(8px + env(safe-area-inset-bottom,0px));-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);z-index:20;align-items:stretch;gap:8px;display:flex;position:fixed;bottom:0;left:0;right:0}.side-nav-header{flex:none;align-items:stretch;min-width:0;display:flex}.side-nav .app-brand{display:none}.app-brand div,.app-brand div>span,.app-brand small{min-width:0}.app-brand div>span,.app-brand small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.side-nav nav{flex:auto;gap:6px;min-width:0;display:flex}.side-nav button{color:var(--muted);background:0 0;border-radius:8px;flex-direction:column;flex:1 1 0;justify-content:center;align-items:center;gap:3px;min-width:0;min-height:44px;padding:4px 2px;font-size:.74rem;font-weight:800;line-height:1.05;transition:background .18s,color .18s;display:flex;position:relative}.side-nav button svg{flex:none}.side-nav button.active{background:var(--accent-soft);color:var(--accent)}.side-nav button:hover,.side-nav button:focus-visible{background:var(--surface-alt);color:var(--text);outline:none}.nav-count-badge{background:var(--accent);border:2px solid var(--nav-bg);color:var(--accent-contrast);white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 5px;font-size:.68rem;font-weight:900;line-height:1;display:inline-flex;position:absolute;top:4px;right:8px}.account-menu{min-width:0;position:relative}.side-nav .account-menu-toggle{color:var(--muted-strong);background:0 0;border:0;border-radius:8px;flex-direction:row;justify-content:center;align-items:center;width:44px;min-width:44px;min-height:44px;padding:0;display:inline-flex}.side-nav .account-menu-toggle:hover,.side-nav .account-menu-toggle:focus-visible,.side-nav .account-menu-toggle[aria-expanded=true]{background:var(--surface-alt);color:var(--text)}.account-menu-panel{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);z-index:30;border-radius:8px;gap:6px;width:min(260px,100vw - 16px);padding:8px;display:grid;position:absolute;bottom:calc(100% + 8px);left:0;right:auto}.account-menu-user{border-bottom:1px solid var(--border);gap:2px;min-width:0;padding:4px 6px 9px;display:grid}.account-menu-user strong,.account-menu-user span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.account-menu-user strong{color:var(--text);font-size:.84rem;font-weight:900}.account-menu-user span{color:var(--muted);font-size:.74rem;font-weight:800}.side-nav .account-menu-item{color:var(--muted-strong);background:0 0;border:0;border-radius:7px;flex-direction:row;justify-content:flex-start;align-items:center;gap:8px;width:100%;min-height:38px;padding:0 8px;font-size:.86rem;font-weight:900;display:flex}.side-nav .account-menu-item:hover,.side-nav .account-menu-item:focus-visible{background:var(--surface-alt);color:var(--text)}.side-nav .account-menu-item.active{background:var(--accent-soft);color:var(--accent)}.account-menu-mobile-nav{border-bottom:1px solid var(--border);border-top:1px solid var(--border);gap:4px;padding:6px 0;display:grid}.side-nav .account-menu-danger{color:var(--danger)}.side-nav .account-menu-danger:hover,.side-nav .account-menu-danger:focus-visible{background:var(--danger-soft);color:var(--danger)}.app-workspace{min-width:0;min-height:100svh;padding-bottom:calc(68px + env(safe-area-inset-bottom,0px))}.workspace-main{min-height:100%;display:block}.workspace-main.mobile-chat .queue-page,.workspace-main.mobile-queue .chat-panel-shell{display:none}.chat-panel-shell{grid-template-rows:auto minmax(0,1fr);min-width:0;min-height:calc(100svh - 68px);display:grid}.chat-panel-shell .conversation-detail{min-height:100%}.app-shell .conversation-composer{background:var(--surface)}.queue-page,.conversation-detail{background:var(--surface);border:1px solid var(--border);border-radius:8px;min-width:0}.queue-page{border-width:0;border-radius:0;flex-direction:column;min-height:calc(100svh - 68px);padding:0;display:flex;overflow:hidden}.queue-page .section-header{border-bottom:1px solid var(--border);align-items:center;min-height:56px;padding:0 14px;display:flex}.queue-page .section-header .eyebrow{display:none}.queue-page .section-header h2{letter-spacing:0;font-size:.98rem;line-height:1.2}.section-header,.conversation-header{justify-content:space-between}.count-pill,.status-badge,.media-chip{text-overflow:ellipsis;white-space:nowrap;border-radius:999px;max-width:100%;padding:7px 9px;font-size:.76rem;font-weight:800;line-height:1;display:inline-flex;overflow:hidden}.count-pill{background:var(--surface-alt);color:var(--muted-strong);justify-content:center;min-width:24px}.status-new{background:var(--warning-soft);color:var(--warning)}.status-assigned{background:var(--blue-soft);color:var(--blue)}.status-resolved{background:var(--success-soft);color:var(--success)}.metric-strip{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:14px;display:grid}.metric-strip div{background:var(--surface-alt);color:var(--muted);border-radius:8px;gap:4px;min-height:86px;padding:12px;display:grid}.metric-strip strong{color:var(--text);font-size:1.15rem}.metric-strip span{font-size:.78rem;font-weight:700}.queue-page .metric-strip{border-bottom:1px solid var(--border);gap:0;margin-top:0}.queue-page .metric-strip div{text-align:center;background:0 0;border-radius:0;justify-content:center;align-items:center;gap:6px;min-width:0;min-height:50px;padding:6px;display:flex}.queue-page .metric-strip div:not(:last-child){border-right:1px solid var(--border)}.queue-page .metric-strip svg{color:var(--muted);width:15px;height:15px}.queue-page .metric-strip strong{font-size:.94rem;line-height:1}.queue-page .metric-strip span{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:.66rem;overflow:hidden}.queue-tools{gap:10px;margin-top:14px;display:grid}.queue-page .queue-tools{border-bottom:1px solid var(--border);gap:6px;margin-top:0;padding:8px 12px 0}.search-field{background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;align-items:center;padding:0 10px;display:flex}.queue-page .search-field{border-color:#0000;border-radius:10px;min-height:36px}.queue-page .search-field svg{color:var(--muted);flex:none}.search-field input{box-shadow:none;background:0 0;border:0;padding:0}.queue-page .search-field input{color:var(--text);min-height:34px}.queue-page .search-field input::placeholder{color:var(--muted)}.segmented-control{background:var(--surface-alt);border-radius:8px;grid-template-columns:repeat(2,minmax(0,1fr));gap:4px;padding:4px;display:grid}.segmented-control button{color:var(--muted-strong);background:0 0;border-radius:6px;justify-content:center;min-height:34px;padding:0 7px;font-size:.78rem;font-weight:800}.segmented-control button.active{background:var(--surface);box-shadow:var(--control-shadow);color:var(--text)}.queue-page .segmented-control{scrollbar-width:none;background:0 0;border-radius:0;gap:0;padding:0;display:flex;overflow-x:auto}.queue-page .segmented-control::-webkit-scrollbar{display:none}.queue-page .segmented-control button{color:var(--muted);border-bottom:2px solid #0000;border-radius:0;flex:none;min-height:34px;padding:0 10px;font-size:.73rem}.queue-page .segmented-control button.active{border-bottom-color:var(--accent);box-shadow:none;color:var(--accent);background:0 0}.conversation-list{gap:8px;margin-top:12px;display:grid}.queue-page .conversation-list{flex:1;min-height:0;margin-top:0;display:block;overflow-y:auto}.conversation-row{background:var(--surface);border:1px solid var(--border);color:inherit;text-align:left;border-radius:8px;justify-content:space-between;gap:10px;width:100%;min-height:86px;padding:12px;display:grid}.queue-page .conversation-row{border:0;border-bottom:1px solid var(--border);color:var(--text);background:0 0;border-radius:0;justify-content:stretch;gap:0;min-height:0;padding:9px 12px;transition:background .18s,border-color .18s}.queue-page .conversation-row:hover,.queue-page .conversation-row:focus-visible{background:var(--row-hover-bg);outline:none}.conversation-row.selected{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.queue-page .conversation-row.selected{background:var(--row-selected-bg);border-bottom-color:var(--row-selected-border);box-shadow:inset 2px 0 0 var(--accent)}.conversation-alert-warning{background:linear-gradient(90deg, var(--warning-soft), var(--surface) 42%);border-color:var(--warning-border)}.conversation-alert-danger{background:linear-gradient(90deg, var(--danger-soft), var(--surface) 42%);border-color:var(--danger-border)}.queue-page .conversation-alert-warning,.queue-page .conversation-alert-danger{background:0 0}.row-main{align-items:flex-start;gap:10px;min-width:0;display:flex}.queue-page .row-main{gap:8px}.customer-avatar{background:var(--customer-avatar-bg);color:var(--customer-avatar-text);border-radius:999px;flex:0 0 28px;justify-content:center;align-items:center;width:28px;height:28px;font-size:.68rem;font-weight:900;display:inline-flex;overflow:hidden}.customer-avatar img{object-fit:cover;width:100%;height:100%;display:block}.customer-avatar.has-image{background:var(--surface-alt)}.customer-avatar.avatar-tone-1{color:#fff;background:linear-gradient(135deg,#146c64,#295f9d)}.customer-avatar.avatar-tone-2{color:#fff;background:linear-gradient(135deg,#7c3aed,#2563eb)}.customer-avatar.avatar-tone-3{color:#fff;background:linear-gradient(135deg,#0f766e,#64748b)}.customer-avatar.avatar-tone-4{color:#fff;background:linear-gradient(135deg,#be123c,#7c2d12)}.customer-avatar.avatar-tone-5{color:#fff;background:linear-gradient(135deg,#9333ea,#be185d)}.customer-avatar.avatar-tone-6{color:#fff;background:linear-gradient(135deg,#1d4ed8,#0f766e)}.conversation-row-content{gap:2px;width:100%;min-width:0;display:grid}.conversation-row-top,.conversation-row-secondary{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px;min-width:0;display:grid}.conversation-row-meta{flex-wrap:wrap;align-items:center;gap:5px;min-width:0;margin-top:3px;display:flex}.conversation-row-meta span{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted);text-overflow:ellipsis;white-space:nowrap;border-radius:999px;align-items:center;max-width:100%;min-height:18px;padding:0 6px;font-size:.62rem;font-weight:900;line-height:1;display:inline-flex;overflow:hidden}.conversation-row-account{color:var(--muted);grid-template-columns:auto minmax(0,auto) minmax(0,1fr) auto;align-items:center;gap:5px;min-width:0;margin-top:3px;display:grid}.conversation-row-account svg{color:var(--muted);flex:none}.conversation-row-account span,.conversation-row-account small{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:.7rem;font-weight:800;display:block;overflow:hidden}.conversation-row-account span{color:var(--muted-strong)}.conversation-row-account small{color:var(--muted)}.conversation-row-account .account-match-pill{min-height:18px;padding:0 6px;font-size:.58rem}.conversation-row-flags{justify-content:flex-end;align-items:center;gap:5px;min-width:0;display:inline-flex;overflow:hidden}.conversation-row-top strong{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.conversation-time{color:var(--muted);flex:none;font-size:.68rem;font-weight:800}.conversation-channel,.conversation-title,.conversation-context{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.conversation-title,.conversation-context{color:var(--muted-strong)}.queue-page .status-badge{flex:none;padding:5px 7px;font-size:.65rem}.queue-page .ticket-alert{min-height:22px;padding:0 7px;font-size:.65rem}.row-main strong{color:var(--text)}.row-main span:not(.status-badge):not(.ticket-alert):not(.customer-avatar),.conversation-header span,.note-item span{color:var(--muted);font-size:.82rem}.queue-page .conversation-row-meta span{color:var(--muted);font-size:.62rem}.row-main .customer-avatar{color:var(--customer-avatar-text);font-size:.68rem}.queue-page .conversation-time{color:var(--muted);font-size:.68rem}.queue-page .conversation-channel,.queue-page .conversation-title,.queue-page .conversation-context{color:var(--muted);font-size:.76rem}.queue-page .conversation-title,.queue-page .conversation-context{color:var(--muted-strong)}.conversation-header .status-new{color:var(--warning)}.conversation-header .status-assigned{color:var(--blue)}.conversation-header .status-resolved{color:var(--success)}.ticket-alert{text-overflow:ellipsis;white-space:nowrap;border-radius:999px;align-items:center;gap:4px;max-width:100%;min-height:24px;padding:0 8px;font-size:.75rem;font-weight:800;line-height:1;display:inline-flex;overflow:hidden}.ticket-alert-warning{background:var(--warning-soft);color:var(--warning)}.ticket-alert-danger{background:var(--danger-soft);color:var(--danger)}.agent-avatar{background:var(--agent-avatar-bg);color:var(--agent-avatar-text);border-radius:999px;flex:0 0 32px;justify-content:center;align-items:center;width:32px;height:32px;font-size:.72rem;font-weight:900;display:inline-flex}.conversation-detail{height:calc(100svh - 68px - env(safe-area-inset-bottom,0px));max-height:none;min-height:calc(100svh - 68px - env(safe-area-inset-bottom,0px));grid-template-rows:auto auto auto minmax(0,1fr) auto;display:grid;overflow:hidden}.conversation-header,.ownership-bar,.account-identity-bar{border-bottom:1px solid var(--border);padding:12px 14px}.conversation-header{background:var(--surface);grid-row:1;gap:10px;min-height:58px;padding:10px 12px}.conversation-header>div{min-width:0}.conversation-title-block{flex:auto;gap:3px;min-width:0;display:grid}.conversation-header h2{text-overflow:ellipsis;white-space:nowrap;font-size:1.04rem;line-height:1.15;overflow:hidden}.conversation-header .eyebrow{margin-bottom:1px;font-size:.66rem}.conversation-header-meta{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:.78rem;font-weight:700;display:block;overflow:hidden}.conversation-header-status{flex:none;margin-left:auto}.conversation-header-status .status-badge{background:0 0;border:1px solid;flex:none;padding:5px 8px;font-size:.7rem}.conversation-header-actions{flex:none;align-items:center;gap:8px;min-width:0;margin-left:0;display:flex}.conversation-header-actions .action-row{flex:0 auto;margin-left:0}.conversation-header-actions .detail-primary-actions{flex-wrap:nowrap;align-items:center}.detail-desktop-actions{align-items:center;gap:8px;display:flex}.detail-mobile-back{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:10px;flex:0 0 36px;justify-content:center;align-items:center;width:36px;height:36px;padding:0;display:inline-flex}.detail-mobile-back:hover,.detail-mobile-back:focus-visible{background:var(--accent-soft);color:var(--accent);outline:none}.ownership-bar{background:var(--owner-bar-bg);grid-row:2;align-items:center;gap:10px;min-width:0;display:flex}.owner-chip{color:var(--muted-strong);flex:auto;align-items:center;gap:8px;min-width:0;font-weight:800;display:flex}.owner-chip div{gap:2px;min-width:0;display:grid}.owner-chip span,.transfer-menu label span{color:var(--muted);font-size:.7rem;font-weight:800}.owner-chip strong,.owner-chip p{color:var(--text);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.owner-chip p{color:var(--warning);margin:0;font-size:.74rem;font-weight:800}.account-identity-bar{background:var(--surface);grid-row:3;gap:9px;min-width:0;padding:8px 12px}.account-identity-confirmed{background:color-mix(in srgb, var(--success-soft) 38%, var(--surface))}.account-identity-suggested{background:color-mix(in srgb, var(--warning-soft) 34%, var(--surface))}.account-identity-icon{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;flex:0 0 34px;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex}.account-identity-content{flex:auto;gap:2px;min-width:0;display:grid}.account-identity-top{align-items:center;gap:6px;min-width:0;display:flex}.account-identity-label{color:var(--muted);text-transform:uppercase;font-size:.68rem;font-weight:900;line-height:1}.account-identity-content strong,.account-identity-meta{text-overflow:ellipsis;white-space:nowrap;min-width:0;display:block;overflow:hidden}.account-identity-content strong{color:var(--text);font-size:.86rem;line-height:1.15}.account-identity-meta{color:var(--muted-strong);font-size:.74rem;font-weight:800}.account-match-pill{white-space:nowrap;border-radius:999px;flex:none;align-items:center;min-height:20px;padding:0 7px;font-size:.62rem;font-style:normal;font-weight:900;line-height:1;display:inline-flex}.account-match-confirmed{background:var(--success-soft);color:var(--success)}.account-match-suggested{background:var(--warning-soft);color:var(--warning)}.account-match-unmatched{background:var(--surface-alt);color:var(--muted-strong)}.account-identity-actions{flex:none;align-items:center;gap:6px;display:inline-flex}.account-change-action,.account-clear-action{border-radius:9px;justify-content:center;align-items:center;gap:6px;min-height:32px;font-size:.74rem;font-weight:900;display:inline-flex}.account-change-action{background:var(--accent);border:1px solid var(--accent);color:var(--accent-contrast);padding:0 10px}.account-clear-action{border:1px solid var(--border);color:var(--muted-strong);background:0 0;width:32px;padding:0}.action-row{flex-wrap:wrap;gap:6px;min-width:0;margin-left:auto;display:flex}.action-row .icon-button svg,.claim-action svg,.transfer-toggle svg,.close-case-action svg{flex:none}.icon-button{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:10px;justify-content:center;width:34px;height:34px;padding:0}.send-button{background:var(--accent);border-color:var(--accent);color:var(--accent-contrast)}.claim-action,.transfer-toggle,.close-case-action,.mobile-actions-toggle,.mobile-menu-action{background:var(--accent-soft);border:1px solid var(--accent-border);color:var(--accent);white-space:nowrap;border-radius:10px;justify-content:center;align-items:center;gap:7px;min-height:34px;padding:0 10px;font-size:.75rem;font-weight:900;display:inline-flex}.ownership-claim-action{display:none}.mobile-actions-control{display:none;position:relative}.mobile-actions-toggle{background:var(--surface-alt);border-color:var(--border);color:var(--muted-strong)}.mobile-actions-menu{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);z-index:20;border-radius:10px;gap:8px;min-width:250px;max-width:calc(100vw - 24px);padding:10px;display:grid;position:absolute;top:calc(100% + 8px);right:0}.mobile-menu-action{color:var(--accent);justify-content:flex-start;width:100%;min-height:40px}.transfer-toggle{background:var(--accent);border-color:var(--accent);color:var(--accent-contrast)}.mobile-menu-danger{border-color:var(--danger-border);color:var(--danger);background:0 0}.close-case-action{border-color:var(--danger-border);color:var(--danger);background:0 0;margin-left:2px}.transfer-control{position:relative}.transfer-menu{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);z-index:10;border-radius:10px;gap:8px;min-width:280px;max-width:calc(100vw - 24px);padding:10px;display:grid;position:absolute;top:calc(100% + 8px);right:0}.transfer-menu label{gap:5px;min-width:0;display:grid}.transfer-action{background:var(--accent);border:1px solid var(--accent);color:var(--accent-contrast);border-radius:10px;justify-content:center;align-items:center;width:100%;min-height:42px;padding:0 14px;font-weight:900;display:inline-flex}.transfer-error{background:var(--danger-soft);color:var(--danger);border-radius:8px;margin:0;padding:8px 10px;font-size:.82rem;font-weight:800}.conversation-detail .message-thread{background:var(--message-thread-bg);overscroll-behavior:contain;background-size:24px 24px;flex-direction:column;grid-row:4;gap:7px;min-height:0;padding:10px 12px;scroll-padding-bottom:16px;font-size:.875rem;display:flex;overflow:auto}.triage-summary{background:var(--surface);border:1px solid var(--border);box-shadow:none;z-index:3;border-radius:8px;grid-template-columns:auto minmax(0,1fr);align-self:stretch;align-items:center;gap:6px;min-height:32px;padding:5px 8px;display:grid;position:sticky;top:0}.triage-summary-label{color:var(--muted);white-space:nowrap;font-size:.7rem;font-weight:900;line-height:1}.triage-summary-content{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:.78rem;font-weight:900;display:block;overflow:hidden}.triage-message-group{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:999px;align-self:flex-start;max-width:min(90%,420px);min-height:30px;overflow:hidden}.triage-message-group[open]{border-radius:10px}.triage-message-group summary{cursor:pointer;justify-content:center;align-items:center;gap:8px;min-height:30px;padding:0 10px;list-style:none;display:flex}.triage-message-group summary::-webkit-details-marker{display:none}.triage-message-group summary:after{content:"";border:1.5px solid;border-width:0 1.5px 1.5px 0;width:6px;height:6px;margin-left:2px;transition:transform .15s;display:inline-block;transform:rotate(45deg)translateY(-1px)}.triage-message-group[open] summary:after{transform:rotate(225deg)translateY(-1px)}.triage-message-group summary span,.triage-message-group summary strong{white-space:nowrap;font-size:.7rem;font-weight:900;line-height:1}.triage-message-group summary strong{color:var(--muted)}.triage-message-group ol{border-top:1px solid var(--border);gap:1px;margin:0;padding:5px 8px 7px;list-style:none;display:grid}.triage-message-group li{grid-template-columns:34px minmax(0,1fr);align-items:center;gap:8px;min-height:22px;display:grid}.triage-message-group time{color:var(--muted);font-size:.62rem;font-weight:800}.triage-message-group li span{color:var(--muted-strong);text-overflow:ellipsis;white-space:nowrap;font-size:.72rem;font-weight:800;overflow:hidden}.conversation-detail .message-bubble{box-shadow:var(--message-shadow);border-radius:14px;max-width:min(78%,500px);padding:6px 8px 5px}.conversation-detail .message-bubble p{overflow-wrap:anywhere;margin:0;font-size:.875rem;line-height:1.3;display:inline}.conversation-detail .message-bubble p:empty{display:none}.conversation-detail .message-bubble img,.conversation-detail .message-bubble audio{max-width:100%}.conversation-detail .message-bubble time,.conversation-detail .message-author{color:var(--muted);font-size:.66rem;font-weight:800;line-height:1}.conversation-detail .message-bubble time{vertical-align:baseline;margin-left:7px;display:inline-flex}.conversation-detail .message-author{margin-bottom:3px;line-height:1.2;display:block}.message-agent-author{font-weight:900}.bubble-customer{background:var(--surface);border:1px solid var(--border);border-bottom-left-radius:4px;align-self:flex-start}.bubble-agent{background:var(--agent-bubble-bg);color:var(--agent-bubble-text);border-bottom-right-radius:4px;align-self:flex-end}.conversation-detail .bubble-agent time,.conversation-detail .bubble-agent .message-author{color:var(--agent-bubble-muted)}.conversation-detail .bubble-event{background:var(--surface-alt);border:1px solid var(--border);box-shadow:none;color:var(--muted-strong);text-align:left;align-self:center;max-width:min(86%,440px);padding:5px 8px;font-size:.78rem;line-height:1.25}.conversation-detail .bubble-event p{font-size:.78rem;line-height:1.25;display:inline}.conversation-detail .bubble-has-media time{justify-content:flex-end;width:100%;margin:4px 0 0;display:flex}.conversation-detail .bubble-event time{font-size:.62rem}.conversation-detail .bubble-has-media p{margin-bottom:6px;display:block}.conversation-detail .bubble-media-image,.conversation-detail .bubble-media-audio{padding:4px}.conversation-detail .bubble-media-only .message-author{margin-bottom:0}.bubble-internal-note{background:var(--warning-soft);border:1px solid var(--warning-border);color:var(--text);align-self:stretch;max-width:min(92%,720px)}.note-label{color:var(--warning);align-items:center;gap:5px;margin-top:0;display:inline-flex}.media-chip{background:var(--blue-soft);color:var(--blue);border-radius:999px;align-items:center;gap:5px;width:fit-content;margin-top:8px;padding:7px 12px;font-weight:900;display:inline-flex}.media-card{background:var(--surface-alt);border:1px solid var(--border);border-radius:10px;gap:8px;max-width:100%;margin-top:9px;padding:10px;display:grid}.bubble-agent .media-card{background:var(--agent-inner-bg);border-color:var(--agent-inner-border)}.media-audio{width:min(300px,100%);min-width:min(270px,100vw - 92px)}.audio-player{grid-template-columns:34px minmax(0,1fr) 36px;align-items:center;gap:8px;width:100%;min-width:0;display:grid}.audio-player audio{display:none}.audio-play-button{background:var(--accent);border:1px solid var(--accent);color:#fff;border-radius:999px;justify-content:center;align-items:center;width:34px;height:34px;padding:0;display:inline-flex}.audio-play-button svg{flex:none}.audio-timeline{gap:2px;min-width:0;display:grid}.audio-progress{accent-color:var(--accent);width:100%;min-width:0;height:18px;margin:0}.audio-time-row{color:var(--muted);justify-content:space-between;align-items:center;font-size:.62rem;font-weight:900;line-height:1;display:flex}.audio-speed-chip{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:999px;width:36px;height:28px;padding:0;font-size:.68rem;font-weight:900}.audio-speed-row{background:var(--surface-alt);border-radius:8px;grid-template-columns:repeat(3,minmax(0,1fr));gap:4px;padding:4px;display:grid}.audio-speed-row button{color:var(--muted-strong);background:0 0;border:0;border-radius:6px;min-height:36px;padding:0 8px;font-size:.78rem;font-weight:900}.audio-speed-row button.active{background:var(--surface);box-shadow:var(--control-shadow);color:var(--accent-strong)}.bubble-agent .audio-play-button{background:var(--agent-control-bg);border-color:var(--agent-control-border);color:var(--agent-control-text)}.bubble-agent .audio-progress{accent-color:var(--agent-control-bg)}.bubble-agent .audio-time-row{color:var(--agent-bubble-muted)}.bubble-agent .audio-speed-chip{background:var(--agent-inner-bg);border-color:var(--agent-inner-border);color:var(--agent-inner-text)}.bubble-agent .audio-speed-row{background:var(--agent-inner-bg)}.bubble-agent .audio-speed-row button{color:var(--agent-bubble-muted)}.bubble-agent .audio-speed-row button.active{background:var(--agent-control-bg);color:var(--agent-control-text)}.media-card strong,.media-card span{overflow-wrap:anywhere;min-width:0}.media-document a,.media-unavailable button{background:var(--surface);border:1px solid var(--border);color:var(--accent-strong);border-radius:8px;justify-content:center;align-items:center;gap:7px;width:fit-content;min-height:38px;padding:0 12px;font-weight:900;text-decoration:none;display:inline-flex}.bubble-agent .media-document a{background:var(--agent-inner-bg);border-color:var(--agent-inner-border);color:var(--agent-inner-text)}.media-unavailable{background:var(--danger-soft);border-color:var(--danger-border);color:var(--danger)}.media-unavailable .media-chip{color:var(--danger);background:#a63a311f}.media-loading{color:var(--muted)}.media-image-button{text-align:left;background:0 0;border:0;border-radius:10px;max-width:min(250px,100%);margin-top:6px;padding:0;display:block;overflow:hidden}.bubble-media-only .media-image-button{margin-top:0}.media-image-button img{aspect-ratio:4/3;background:var(--surface-alt);border:1px solid var(--media-preview-border);object-fit:cover;border-radius:10px;width:100%;display:block}.bubble-agent .media-image-button img{border-color:var(--agent-inner-border)}.panel-title{gap:8px}.note-item{background:var(--warning-soft);border-radius:8px;gap:4px;padding:10px;display:grid}.note-item p,.empty-note{margin:0}.empty-note{color:var(--muted)}.queue-empty-state{color:var(--muted);text-align:center;place-items:center;gap:8px;min-height:140px;padding:24px 14px;display:grid}.queue-empty-state p{margin:0;font-size:.82rem;font-weight:700}.queue-empty-state svg{opacity:.46}.conversation-composer{background:var(--surface);border-top:1px solid var(--border);bottom:calc(68px + env(safe-area-inset-bottom,0px));z-index:5;grid-row:5;gap:0;padding:0;display:grid;position:sticky}.composer-mode{border-bottom:1px solid var(--border);background:0 0;gap:0;padding:0;display:flex;overflow-x:auto}.composer-mode button{color:var(--muted);background:0 0;border:0;border-bottom:2px solid #0000;border-radius:0;flex:1 1 0;min-height:36px;padding:0 8px;font-size:.78rem;font-weight:900}.composer-mode button.active{background:var(--surface);border-bottom-color:var(--accent);box-shadow:none;color:var(--accent)}.composer-note .composer-mode button.active{border-bottom-color:var(--warning);color:var(--warning);background:0 0}.composer-blocked{background:var(--surface)}.composer-row{grid-template-columns:minmax(0,1fr) 42px;align-items:center;gap:8px;padding:8px 10px;display:grid}.composer-row textarea{background:var(--surface-alt);color:var(--text);resize:none;scrollbar-width:thin;border:1px solid #0000;border-radius:12px;min-height:38px;max-height:92px;padding:9px 12px;line-height:1.32;overflow-y:auto}.composer-row textarea:focus{border-color:var(--focus-border);outline:none}.note-send-button{background:var(--warning);border-color:var(--warning);color:var(--warning-contrast)}.composer-hint{color:var(--muted);margin:0;padding:0 10px 8px;font-size:.76rem;font-weight:700}.composer-hint-blocked,.composer-error{color:var(--danger)}.composer-error{background:var(--danger-soft);border-radius:8px;margin:0;padding:8px 10px;font-size:.82rem;font-weight:800}.modal-backdrop{background:var(--modal-backdrop-bg);z-index:40;justify-content:center;align-items:center;padding:18px;display:flex;position:fixed;inset:0}.resolve-dialog{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:8px;gap:14px;width:min(100%,520px);max-width:520px;max-height:min(760px,100svh - 36px);padding:16px;display:grid;overflow-y:auto}.resolve-dialog-header{justify-content:space-between;align-items:start;gap:12px;display:flex}.resolve-dialog h3{margin:2px 0 0;font-size:1.24rem;line-height:1.1}.dialog-close,.secondary-action{border:1px solid var(--border);color:var(--muted-strong);background:0 0;border-radius:8px;min-height:38px;padding:0 12px;font-weight:800}.resolution-field{color:var(--muted-strong);gap:7px;font-size:.86rem;font-weight:800;display:grid}.resolve-helper{color:var(--muted);margin:-4px 0 0;font-size:.78rem;font-weight:700}.resolve-account-block{border:1px solid var(--border);border-radius:8px;gap:10px;padding:10px;display:grid}.resolve-account-confirmed{background:var(--success-soft)}.resolve-account-suggested{background:var(--warning-soft)}.resolve-account-unmatched{background:var(--surface-alt)}.resolve-account-heading,.resolve-account-current,.resolve-account-mode{min-width:0}.resolve-account-heading{justify-content:space-between;align-items:center;gap:8px;display:flex}.resolve-account-heading>span{color:var(--muted);text-transform:uppercase;font-size:.72rem;font-weight:900}.resolve-account-current{grid-template-columns:auto minmax(0,1fr);align-items:center;gap:8px;display:grid}.resolve-account-current>svg{color:var(--muted)}.resolve-account-current div{gap:2px;min-width:0;display:grid}.resolve-account-current strong,.resolve-account-current small{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.resolve-account-current strong{color:var(--text);font-size:.9rem}.resolve-account-current small{color:var(--muted);font-size:.76rem;font-weight:800}.resolve-account-mode{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;display:grid}.resolve-account-mode button{background:var(--surface);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;min-height:34px;padding:0 8px;font-size:.76rem;font-weight:900}.resolve-account-mode button.active{background:var(--accent-soft);border-color:var(--accent-border);color:var(--accent)}.resolve-account-search{gap:8px;display:grid}.account-result-list.compact{min-height:74px;max-height:min(260px,32svh)}.resolve-new-account-field{color:var(--muted-strong);gap:6px;font-size:.8rem;font-weight:900;display:grid}.resolve-new-account-field input{background:var(--surface);border:1px solid var(--border);box-shadow:var(--control-shadow);color:var(--text);font:inherit;border-radius:8px;width:100%;min-width:0;min-height:40px;padding:0 11px;font-size:.88rem;font-weight:800}.dialog-actions{justify-content:flex-end;gap:8px;display:flex}.close-case-confirm{background:var(--success);border:1px solid var(--success);color:#fff;border-radius:8px;min-height:42px;padding:0 16px;font-weight:900}.account-dialog{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:8px;gap:12px;width:min(100%,620px);max-height:min(680px,100svh - 36px);padding:14px;display:grid;overflow:hidden}.account-dialog-header{justify-content:space-between;align-items:start;gap:12px;display:flex}.account-dialog h3{margin:2px 0 0;font-size:1.18rem;line-height:1.12}.account-current-row{background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:10px;padding:10px;display:grid}.account-current-row div{gap:2px;min-width:0;display:grid}.account-current-row span,.account-current-row small{color:var(--muted);font-size:.72rem;font-weight:800}.account-current-row strong,.account-current-row small{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.account-current-row strong{color:var(--text);font-size:.88rem}.account-current-row button{border:1px solid var(--danger-border);color:var(--danger);background:0 0;border-radius:8px;align-items:center;gap:6px;min-height:34px;padding:0 10px;font-size:.76rem;font-weight:900;display:inline-flex}.account-search-field{background:var(--surface);border:1px solid var(--border);box-shadow:var(--control-shadow);color:var(--muted);border-radius:8px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:8px;min-height:42px;padding:0 11px;display:grid}.account-search-field input{color:var(--text);font:inherit;background:0 0;border:0;outline:none;width:100%;min-width:0;min-height:40px;font-size:.88rem;font-weight:800}.account-result-list{border:1px solid var(--border);border-radius:8px;min-height:92px;max-height:min(380px,46svh);display:grid;overflow-y:auto}.account-result-row{background:var(--surface);border:0;border-bottom:1px solid var(--border);color:var(--text);text-align:left;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;padding:10px 12px;display:grid}.account-result-row:last-child{border-bottom:0}.account-result-row:hover,.account-result-row:focus-visible{background:var(--row-hover-bg);outline:none}.account-result-row.selected{background:var(--row-selected-bg);box-shadow:inset 2px 0 0 var(--accent)}.account-result-main{gap:2px;min-width:0;display:grid}.account-result-main strong,.account-result-main small,.account-result-main span,.account-result-main em{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.account-result-main strong{color:var(--text);font-size:.88rem;line-height:1.16}.account-result-main small,.account-result-main span{color:var(--muted);font-size:.74rem;font-weight:800}.account-result-main em{color:var(--muted-strong);font-size:.72rem;font-style:normal;font-weight:900}.account-result-action{background:var(--accent-soft);color:var(--accent);white-space:nowrap;border-radius:999px;align-items:center;gap:5px;min-height:28px;padding:0 9px;font-size:.72rem;font-weight:900;display:inline-flex}.account-result-empty{color:var(--muted);text-align:center;place-self:center;margin:0;padding:16px;font-size:.84rem;font-weight:800}.media-preview-backdrop{background:var(--preview-backdrop-bg);z-index:50;justify-content:center;align-items:center;padding:16px;display:flex;position:fixed;inset:0}.media-preview-dialog{background:var(--surface);border:1px solid var(--media-preview-border);box-shadow:var(--preview-shadow);border-radius:8px;gap:10px;width:fit-content;max-width:min(92vw,920px);max-height:min(88svh,820px);padding:10px;display:grid;overflow:hidden}.media-preview-header{justify-content:space-between;align-items:center;gap:12px;min-width:0;display:flex}.media-preview-header strong{text-overflow:ellipsis;white-space:nowrap;font-size:.9rem;overflow:hidden}.media-preview-header button{background:var(--surface-alt);border:1px solid var(--border);color:var(--text);border-radius:8px;justify-content:center;align-items:center;width:36px;height:36px;display:inline-flex}.media-preview-dialog img{object-fit:contain;border-radius:8px;max-width:calc(92vw - 22px);max-height:calc(88svh - 78px);display:block}.oncall-page{background:0 0;border:0;border-radius:0;grid-column:1/-1;align-content:start;gap:12px;min-height:100svh;padding:12px;display:grid;overflow:auto}.oncall-header,.oncall-add-form,.oncall-recipient-section{background:var(--surface);border:1px solid var(--border);border-radius:10px;min-width:0}.oncall-header{min-height:58px;padding:12px 14px}.oncall-header h2{font-size:1.04rem}.oncall-icon-action{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;flex:none;justify-content:center;align-items:center;width:40px;height:40px;display:inline-flex}.oncall-icon-action:hover,.oncall-icon-action:focus-visible{background:var(--accent-soft);color:var(--accent)}.oncall-danger-action:hover,.oncall-danger-action:focus-visible{background:var(--danger-soft);border-color:var(--danger-border);color:var(--danger)}.oncall-form-heading{gap:3px;min-width:0;display:grid}.oncall-form-heading span{color:var(--muted);margin:0;font-size:.78rem;font-weight:800;line-height:1.35}.oncall-alert{border:1px solid var(--border);border-radius:10px;align-items:center;gap:9px;min-height:44px;padding:10px 12px;font-size:.84rem;font-weight:900;display:flex}.oncall-alert svg{flex:none}.oncall-alert-error{background:var(--danger-soft);border-color:var(--danger-border);color:var(--danger)}.oncall-alert-success{background:var(--success-soft);border-color:var(--success);color:var(--success)}.oncall-add-form{gap:10px;padding:12px;display:grid}.oncall-add-form label,.oncall-recipient-row label{color:var(--muted-strong);gap:6px;min-width:0;font-size:.76rem;font-weight:900;display:grid}.oncall-add-form input:not([type=checkbox]),.oncall-add-form select,.oncall-recipient-row input:not([type=checkbox]),.oncall-recipient-row select,.oncall-readonly-value{background:var(--surface-alt);border:1px solid var(--border);color:var(--text);border-radius:8px;align-items:center;width:100%;min-width:0;min-height:42px;padding:0 11px;display:flex}.oncall-add-form input:focus,.oncall-add-form select:focus,.oncall-recipient-row select:focus,.oncall-recipient-row input:focus{border-color:var(--focus-border);outline:2px solid var(--focus-border);outline-offset:1px}.oncall-add-form select,.oncall-recipient-row select{appearance:none;text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.oncall-readonly-value{overflow-wrap:anywhere;text-overflow:ellipsis;white-space:nowrap;font-size:.86rem;font-weight:900;overflow:hidden}.oncall-readonly-value.empty{color:var(--muted)}.oncall-check-control{color:var(--muted-strong);flex-direction:row;align-items:center;gap:8px;min-height:42px;display:inline-flex}.oncall-add-form .oncall-check-control,.oncall-recipient-row .oncall-check-control{flex-direction:row;display:inline-flex}.oncall-check-control input{accent-color:var(--accent);width:18px;height:18px}.oncall-primary-action{background:var(--accent);border:1px solid var(--accent);color:var(--accent-contrast);border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:42px;padding:0 13px;font-size:.86rem;font-weight:900;display:inline-flex}.oncall-recipient-section{gap:12px;padding:12px;display:grid}.oncall-recipient-section .panel-title{color:var(--muted-strong);justify-content:space-between;align-items:center;gap:10px;min-width:0;font-size:.86rem;display:flex}.oncall-recipient-section .panel-title span{align-items:center;gap:8px;min-width:0;display:flex}.oncall-recipient-section .panel-title strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.oncall-recipient-section .panel-title em{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:999px;flex:none;justify-content:center;align-items:center;min-width:28px;padding:4px 8px;font-size:.72rem;font-style:normal;font-weight:900;display:inline-flex}.oncall-recipient-list{gap:6px;display:grid}.oncall-recipient-row{background:var(--surface);border:1px solid var(--border);border-radius:8px;align-items:end;gap:8px;min-width:0;padding:8px 10px;transition:background .18s,border-color .18s;display:grid}.oncall-recipient-row:hover{background:var(--row-hover-bg);border-color:var(--accent-border)}.oncall-recipient-row select,.oncall-recipient-row .oncall-readonly-value{background:var(--surface)}.oncall-recipient-active{background:var(--surface-alt);border:1px solid var(--border);white-space:nowrap;border-radius:999px;justify-content:center;align-self:end;height:34px;min-height:34px;padding:0 10px}.oncall-recipient-active.is-active{background:var(--accent-soft);border-color:var(--accent-border);color:var(--accent)}.oncall-recipient-active.is-paused{color:var(--muted)}.oncall-recipient-active input{width:16px;height:16px}.oncall-row-actions{justify-content:flex-end;align-self:end;gap:8px;min-width:0;display:flex}.oncall-empty-state{background:var(--surface-alt);border:1px dashed var(--border);color:var(--muted);border-radius:8px;padding:12px;font-size:.84rem;font-weight:800;line-height:1.35}.accounts-page{background:0 0;border:0;border-radius:0;grid-column:1/-1;gap:10px;min-height:100svh;padding:10px;display:grid;overflow:auto}.accounts-header,.accounts-toolbar,.accounts-list-panel,.account-detail-panel{background:var(--surface);border:1px solid var(--border);border-radius:10px;min-width:0}.accounts-header{min-height:58px;padding:12px 14px}.accounts-header h2{font-size:1.04rem}.accounts-header-actions{align-items:center;gap:8px;display:inline-flex}.accounts-icon-action{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;flex:none;justify-content:center;align-items:center;width:36px;height:36px;display:inline-flex}.accounts-icon-action:hover,.accounts-icon-action:focus-visible{background:var(--accent-soft);color:var(--accent)}.accounts-toolbar{grid-template-columns:minmax(132px,.62fr) auto minmax(240px,1.22fr) auto;align-items:center;gap:9px;min-height:56px;padding:8px 10px;display:grid}.accounts-toolbar-title{grid-template-columns:auto minmax(0,1fr);align-items:center;gap:9px;min-width:0;display:grid}.accounts-toolbar-title h2{margin:0;font-size:.98rem;line-height:1.1}.accounts-object-icon{background:var(--accent-soft);border:1px solid var(--accent-border);color:var(--accent);border-radius:8px;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex}.accounts-view-control{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted);border-radius:8px;grid-template-columns:auto auto;align-items:center;gap:8px;min-height:38px;padding:0 8px;display:grid}.accounts-view-control>div{align-items:center;gap:4px;display:inline-flex}.accounts-view-control button{color:var(--muted-strong);font:inherit;white-space:nowrap;background:0 0;border:0;border-radius:7px;min-height:28px;padding:0 8px;font-size:.72rem;font-weight:900}.accounts-view-control button:hover,.accounts-view-control button:focus-visible{background:var(--row-hover-bg);color:var(--text);outline:none}.accounts-view-control button.active{background:var(--accent-soft);color:var(--accent)}.accounts-view-label-short{display:none}.accounts-search-field{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted);border-radius:8px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:8px;min-height:38px;padding:0 10px;display:grid}.accounts-search-field input{color:var(--text);font:inherit;background:0 0;border:0;outline:none;width:100%;min-width:0;min-height:36px;font-size:.82rem;font-weight:800}.accounts-toolbar-meta{justify-content:flex-end;align-items:center;gap:8px;min-width:0;display:inline-flex}.accounts-filter-toggle{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;flex:none;justify-content:center;align-items:center;width:36px;height:36px;display:none;position:relative}.accounts-filter-toggle.active{background:var(--accent-soft);border-color:var(--accent-border);color:var(--accent)}.accounts-filter-toggle span{background:var(--accent);color:var(--accent-contrast);border-radius:999px;justify-content:center;align-items:center;min-width:16px;height:16px;padding:0 4px;font-size:.62rem;font-weight:900;display:inline-flex;position:absolute;top:-5px;right:-5px}.accounts-filter-panel{grid-column:1/-1;gap:7px;min-width:0;display:grid}.accounts-filter-controls{grid-template-columns:minmax(130px,1fr) minmax(66px,.32fr) minmax(130px,.75fr) minmax(140px,.78fr) auto;align-items:end;gap:8px;min-width:0;display:grid}.accounts-filter-controls label{gap:4px;min-width:0;display:grid}.accounts-filter-controls label span{color:var(--muted);text-transform:uppercase;font-size:.64rem;font-weight:900;line-height:1}.accounts-filter-controls input,.accounts-filter-controls select{background:var(--surface-alt);border:1px solid var(--border);color:var(--text);font:inherit;border-radius:8px;outline:none;width:100%;min-width:0;min-height:34px;padding:0 9px;font-size:.78rem;font-weight:800}.accounts-filter-controls input:focus,.accounts-filter-controls select:focus{border-color:var(--accent-border);box-shadow:0 0 0 2px var(--accent-soft)}.accounts-filter-clear,.accounts-filter-summary button{border:1px solid var(--border);color:var(--muted-strong);font:inherit;white-space:nowrap;background:0 0;border-radius:8px;justify-content:center;align-items:center;gap:5px;min-height:34px;padding:0 9px;font-size:.72rem;font-weight:900;display:inline-flex}.accounts-filter-clear:hover:not(:disabled),.accounts-filter-clear:focus-visible:not(:disabled),.accounts-filter-summary button:hover,.accounts-filter-summary button:focus-visible{background:var(--row-hover-bg);color:var(--text);outline:none}.accounts-filter-clear:disabled{cursor:not-allowed;opacity:.45}.accounts-filter-summary{flex-wrap:wrap;align-items:center;gap:6px;min-width:0;display:flex}.accounts-filter-summary>span{color:var(--muted);text-transform:uppercase;font-size:.68rem;font-weight:900}.accounts-filter-summary em{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);text-overflow:ellipsis;white-space:nowrap;border-radius:999px;max-width:min(100%,280px);min-height:24px;padding:4px 8px;font-size:.7rem;font-style:normal;font-weight:900;display:inline-flex;overflow:hidden}.accounts-create-action{background:var(--accent);border:1px solid var(--accent);color:var(--accent-contrast);font:inherit;white-space:nowrap;border-radius:8px;flex:none;align-items:center;gap:7px;min-height:36px;padding:0 11px;font-size:.76rem;font-weight:900;display:inline-flex}.accounts-create-action:hover,.accounts-create-action:focus-visible{filter:brightness(1.04);outline:none}.accounts-page-range{color:var(--muted);white-space:nowrap;font-size:.76rem;font-weight:900}.accounts-alert{background:var(--danger-soft);border:1px solid var(--danger-border);color:var(--danger);border-radius:10px;align-items:center;gap:9px;min-height:44px;padding:10px 12px;font-size:.84rem;font-weight:900;display:flex}.accounts-alert svg{flex:none}.accounts-success{background:var(--success-soft);border-color:var(--success);color:var(--success)}.accounts-create-backdrop{z-index:65}.accounts-create-dialog{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:8px;gap:12px;width:min(100%,680px);max-width:680px;max-height:min(760px,100svh - 36px);padding:14px;display:grid;overflow:auto}.accounts-create-dialog-header{justify-content:space-between;align-items:start;gap:12px;display:flex}.accounts-create-dialog-header h3{margin:2px 0 0;font-size:1.04rem;line-height:1.15}.accounts-create-close{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;flex:none;justify-content:center;align-items:center;width:36px;height:36px;display:inline-flex}.accounts-create-close:hover:not(:disabled),.accounts-create-close:focus-visible:not(:disabled){background:var(--accent-soft);color:var(--accent);outline:none}.accounts-create-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.accounts-create-field{color:var(--muted-strong);gap:6px;min-width:0;font-size:.74rem;font-weight:900;display:grid}.accounts-create-field span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.accounts-create-field input,.accounts-create-field select{background:var(--surface-alt);border:1px solid var(--border);color:var(--text);font:inherit;border-radius:8px;outline:none;width:100%;min-width:0;min-height:38px;padding:0 10px;font-size:.84rem;font-weight:800}.accounts-create-field input:focus,.accounts-create-field select:focus{border-color:var(--accent-border);box-shadow:0 0 0 3px var(--accent-soft)}.accounts-create-toggle{background:var(--surface-alt);border:1px solid var(--border);color:var(--text);border-radius:8px;grid-column:1/-1;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:9px;min-width:0;min-height:40px;padding:0 10px;font-size:.84rem;font-weight:900;display:inline-grid}.accounts-create-toggle input{accent-color:var(--accent);width:18px;height:18px;margin:0}.accounts-create-toggle span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.accounts-create-actions{justify-content:flex-end;align-items:center;gap:8px;display:flex}.accounts-create-secondary,.accounts-create-submit{font:inherit;border-radius:8px;min-height:38px;padding:0 12px;font-size:.8rem;font-weight:900}.accounts-create-secondary{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong)}.accounts-create-submit{background:var(--accent);border:1px solid var(--accent);color:var(--accent-contrast)}.accounts-create-secondary:hover:not(:disabled),.accounts-create-secondary:focus-visible:not(:disabled),.accounts-create-submit:hover:not(:disabled),.accounts-create-submit:focus-visible:not(:disabled){filter:brightness(1.04);outline:none}.accounts-create-secondary:disabled,.accounts-create-submit:disabled,.accounts-create-close:disabled{cursor:not-allowed;opacity:.6}.contacts-page{background:0 0;border:0;border-radius:0;grid-column:1/-1;gap:10px;min-height:100svh;padding:10px;display:grid;overflow:auto}.contacts-toolbar,.contacts-list-panel{background:var(--surface);border:1px solid var(--border);border-radius:10px;min-width:0}.contacts-toolbar{grid-template-columns:minmax(145px,.7fr) minmax(260px,1.4fr) auto;align-items:center;gap:9px;min-height:56px;padding:8px 10px;display:grid}.contacts-toolbar-title{grid-template-columns:auto minmax(0,1fr);align-items:center;gap:9px;min-width:0;display:grid}.contacts-toolbar-title h2{margin:0;font-size:.98rem;line-height:1.1}.contacts-object-icon{background:var(--accent-soft);border:1px solid var(--accent-border);color:var(--accent);border-radius:8px;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex}.contacts-search-field{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted);border-radius:8px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:8px;min-height:38px;padding:0 10px;display:grid}.contacts-search-field input{color:var(--text);font:inherit;background:0 0;border:0;outline:none;width:100%;min-width:0;min-height:36px;font-size:.82rem;font-weight:800}.contacts-toolbar-meta{justify-content:flex-end;align-items:center;gap:8px;min-width:0;display:inline-flex}.contacts-page-range{color:var(--muted);white-space:nowrap;font-size:.76rem;font-weight:900}.contacts-icon-action{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;flex:none;justify-content:center;align-items:center;width:36px;height:36px;display:inline-flex}.contacts-icon-action:hover,.contacts-icon-action:focus-visible{background:var(--accent-soft);color:var(--accent);outline:none}.contacts-list-panel{grid-template-rows:auto minmax(0,1fr) auto;max-height:calc(100svh - 90px);display:grid;overflow:hidden}.contacts-list-header,.contacts-row{grid-template-columns:minmax(150px,1fr) minmax(170px,1.05fr) minmax(170px,1.1fr) minmax(100px,.55fr);gap:8px;display:grid}.contacts-list-header{background:var(--surface-alt);border-bottom:1px solid var(--border);color:var(--muted);letter-spacing:0;text-transform:uppercase;z-index:2;min-height:32px;padding:8px 10px;font-size:.66rem;font-weight:900;position:sticky;top:0}.contacts-list{min-height:0;overflow:auto}.contacts-row{border:0;border-bottom:1px solid var(--border);color:var(--text);text-align:left;background:0 0;align-items:center;width:100%;min-height:56px;padding:7px 10px}.contacts-row:hover,.contacts-row:focus-visible{background:var(--row-hover-bg);outline:none}.contacts-row-name,.contacts-row-methods{gap:3px;min-width:0;display:grid}.contacts-row-name strong,.contacts-row-name small,.contacts-row-account strong,.contacts-row-account small,.contacts-row-methods small,.contacts-row-role span{text-overflow:ellipsis;white-space:nowrap;min-width:0;display:block;overflow:hidden}.contacts-row-name strong{color:var(--text);font-size:.82rem;line-height:1.15}.contacts-row-name small,.contacts-row-account small,.contacts-row-methods small{color:var(--muted);font-size:.7rem;font-weight:800}.contacts-row-account{grid-template-columns:auto minmax(0,1fr);align-items:center;gap:7px;min-width:0;display:grid}.contacts-row-account svg,.contacts-row-methods svg,.contacts-row-role svg{color:var(--muted);flex:none}.contacts-row-methods small{align-items:center;gap:5px;display:flex}.contacts-row-role{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:7px;min-width:0;display:grid}.contacts-row-role span{color:var(--muted-strong);font-size:.74rem;font-weight:900}.contacts-loading-row,.contacts-empty-state{color:var(--muted);text-align:center;place-items:center;gap:8px;min-height:180px;margin:0;padding:18px;font-size:.84rem;font-weight:800;display:grid}.contacts-pagination{background:var(--surface-alt);border-top:1px solid var(--border);color:var(--muted);justify-content:space-between;align-items:center;gap:10px;min-height:38px;padding:5px 8px;font-size:.72rem;font-weight:900;display:flex}.contacts-pagination>div{align-items:center;gap:6px;display:inline-flex}.contacts-page-action{background:var(--surface);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;justify-content:center;align-items:center;width:32px;height:28px;display:inline-flex}.contacts-page-action:hover:not(:disabled),.contacts-page-action:focus-visible:not(:disabled){background:var(--accent-soft);color:var(--accent);outline:none}.contacts-page-action:disabled{cursor:not-allowed;opacity:.45}.accounts-layout{grid-template-columns:minmax(0,1.12fr) minmax(360px,.88fr);gap:10px;min-height:0;display:grid}.accounts-list-panel{grid-template-rows:auto minmax(0,1fr) auto;max-height:calc(100svh - 90px);display:grid;overflow:hidden}.accounts-list-header,.accounts-row{grid-template-columns:minmax(140px,1.45fr) minmax(74px,.55fr) minmax(98px,.72fr) minmax(110px,.75fr);gap:8px;display:grid}.accounts-list-header{background:var(--surface-alt);border-bottom:1px solid var(--border);color:var(--muted);letter-spacing:0;text-transform:uppercase;z-index:2;min-height:32px;padding:8px 10px;font-size:.66rem;font-weight:900;position:sticky;top:0}.accounts-list{min-height:0;overflow:auto}.accounts-row{border:0;border-bottom:1px solid var(--border);color:var(--text);text-align:left;background:0 0;align-items:center;width:100%;min-height:56px;padding:7px 10px;transition:background .18s,box-shadow .18s}.accounts-row:hover,.accounts-row:focus-visible{background:var(--row-hover-bg);outline:none}.accounts-row.selected{background:var(--row-selected-bg);box-shadow:inset 2px 0 0 var(--accent)}.accounts-row-name,.accounts-row-id,.accounts-row-status{gap:3px;min-width:0;display:grid}.accounts-row-mobile-meta{display:none}.accounts-row-name strong,.accounts-row-name small,.accounts-row-location,.accounts-row-id small,.accounts-row-mobile-meta small{text-overflow:ellipsis;white-space:nowrap;min-width:0;display:block;overflow:hidden}.accounts-row-name strong{color:var(--text);font-size:.82rem;line-height:1.15}.accounts-row-name small,.accounts-row-location,.accounts-row-id small,.accounts-row-mobile-meta small{color:var(--muted);font-size:.7rem;font-weight:800}.accounts-loading-row,.accounts-empty-state,.account-detail-empty{color:var(--muted);text-align:center;place-items:center;gap:8px;min-height:180px;margin:0;padding:18px;font-size:.84rem;font-weight:800;display:grid}.accounts-pagination{background:var(--surface-alt);border-top:1px solid var(--border);color:var(--muted);justify-content:space-between;align-items:center;gap:10px;min-height:38px;padding:5px 8px;font-size:.72rem;font-weight:900;display:flex}.accounts-pagination>div{align-items:center;gap:6px;display:inline-flex}.accounts-page-action{background:var(--surface);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;justify-content:center;align-items:center;width:32px;height:28px;display:inline-flex}.accounts-page-action:hover:not(:disabled),.accounts-page-action:focus-visible:not(:disabled){background:var(--accent-soft);color:var(--accent);outline:none}.accounts-page-action:disabled{cursor:not-allowed;opacity:.45}.account-detail-panel{align-content:start;max-height:calc(100svh - 90px);display:grid;overflow:auto}.account-detail-header{border-bottom:1px solid var(--border);grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:8px;padding:10px;display:grid}.account-detail-header-main{gap:3px;min-width:0;display:grid}.account-detail-header-side,.account-contact-detail-side{place-items:end;gap:7px;min-width:0;display:grid}.account-object-actions{justify-content:flex-end;align-items:center;gap:6px;display:inline-flex}.account-object-actions button{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;justify-content:center;align-items:center;width:34px;height:34px;padding:0;display:inline-flex}.account-object-actions button span{display:none}.account-object-actions button:hover:not(:disabled),.account-object-actions button:focus-visible:not(:disabled){background:var(--accent-soft);color:var(--accent);outline:none}.account-object-actions button.danger{color:var(--danger)}.account-object-actions button.danger:hover:not(:disabled),.account-object-actions button.danger:focus-visible:not(:disabled){background:var(--danger-soft);color:var(--danger)}.account-object-actions button:disabled{cursor:not-allowed;opacity:.55}.accounts-back-action{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);font:inherit;border-radius:8px;place-self:start;align-items:center;gap:7px;min-height:34px;padding:0 10px;font-size:.8rem;font-weight:900;display:none}.accounts-back-action:hover,.accounts-back-action:focus-visible{background:var(--accent-soft);color:var(--accent);outline:none}.account-detail-header h3{text-overflow:ellipsis;white-space:nowrap;margin:2px 0 0;font-size:.98rem;line-height:1.15;overflow:hidden}.account-detail-header span:not(.account-status-chip){color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:.74rem;font-weight:800;display:block;overflow:hidden}.account-status-chipset{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:5px;min-width:0;display:inline-flex}.account-status-chip{white-space:nowrap;border-radius:999px;align-items:center;min-height:20px;padding:0 7px;font-size:.62rem;font-weight:900;line-height:1;display:inline-flex}.account-commercial-active,.account-operational-active{background:var(--success-soft);color:var(--success)}.account-commercial-canceled,.account-operational-blocked{background:var(--danger-soft);color:var(--danger)}.account-commercial-unknown,.account-operational-unknown{background:var(--surface-alt);color:var(--muted-strong)}.account-detail-facts{border-bottom:1px solid var(--border);grid-template-columns:repeat(3,minmax(0,1fr));gap:0;display:grid}.account-fact{border-right:1px solid var(--border);grid-template-columns:auto minmax(0,1fr);align-items:center;gap:3px;padding:8px 10px;display:grid}.account-fact:last-child{border-right:0}.account-fact svg{color:var(--muted);grid-row:1/span 2}.account-fact span{color:var(--muted);text-transform:uppercase;font-size:.62rem;font-weight:900}.account-fact strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:.74rem;display:block;overflow:hidden}.account-detail-section{border-bottom:1px solid var(--border);gap:7px;padding:10px;display:grid}.account-detail-section:last-child{border-bottom:0}.account-detail-section-title{color:var(--muted-strong);align-items:center;gap:8px;min-width:0;display:flex}.account-detail-section-title strong{color:var(--text);margin-right:auto;font-size:.82rem}.account-detail-section-title>span{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:999px;align-items:center;min-height:20px;padding:0 7px;font-size:.64rem;font-weight:900;display:inline-flex}.account-section-action{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);font:inherit;white-space:nowrap;border-radius:8px;flex:none;align-items:center;gap:5px;min-width:0;min-height:28px;padding:0 8px;font-size:.7rem;font-weight:900;display:inline-flex}.account-section-action:hover:not(:disabled),.account-section-action:focus-visible:not(:disabled){background:var(--accent-soft);color:var(--accent);outline:none}.account-section-action:disabled{cursor:not-allowed;opacity:.55}.account-detail-empty-line{color:var(--muted);margin:0;font-size:.76rem;font-weight:800}.account-detail-empty-action{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;min-width:0;display:flex}.account-detail-empty-action button{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);font:inherit;border-radius:8px;align-items:center;gap:6px;min-height:32px;padding:0 9px;font-size:.74rem;font-weight:900;display:inline-flex}.account-detail-empty-action button:hover,.account-detail-empty-action button:focus-visible{background:var(--accent-soft);color:var(--accent);outline:none}.account-contact-list,.account-conversation-list{gap:6px;display:grid}.account-contact-row{border:1px solid var(--border);color:var(--text);text-align:left;background:0 0;border-radius:8px;grid-template-columns:minmax(0,.85fr) minmax(0,1.15fr) auto;align-items:start;gap:7px;width:100%;min-width:0;min-height:46px;padding:7px 8px;display:grid}.account-contact-row:hover,.account-contact-row:focus-visible{background:var(--row-hover-bg);border-color:var(--accent-border);outline:none}.account-contact-row.selected{background:var(--row-selected-bg);border-color:var(--accent-border)}.account-contact-row strong,.account-contact-row span,.account-contact-method{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.account-contact-row strong{color:var(--text);font-size:.78rem;display:block}.account-contact-row span{color:var(--muted);font-size:.68rem;font-weight:800;display:block}.account-contact-row>svg{color:var(--muted);margin-top:3px}.account-contact-method{color:var(--muted-strong);align-items:center;gap:5px;font-size:.72rem;font-weight:800;text-decoration:none;display:flex}.account-contact-detail-panel{border-bottom:1px solid var(--border);align-content:start;gap:10px;padding:10px;display:grid}.account-contact-back-action{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);font:inherit;border-radius:8px;place-self:start;align-items:center;gap:7px;min-height:34px;padding:0 10px;font-size:.8rem;font-weight:900;display:inline-flex}.account-contact-back-action:hover,.account-contact-back-action:focus-visible{background:var(--accent-soft);color:var(--accent);outline:none}.account-contact-detail-header{grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:10px;display:grid}.account-contact-detail-header h4{color:var(--text);text-overflow:ellipsis;white-space:nowrap;margin:2px 0 0;font-size:.96rem;line-height:1.18;overflow:hidden}.account-contact-detail-header span:not(.account-contact-primary-chip){color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:.78rem;font-weight:800;display:block;overflow:hidden}.account-contact-primary-chip{background:var(--accent-soft);border:1px solid var(--accent-border);color:var(--accent);border-radius:999px;align-items:center;min-height:24px;padding:0 8px;font-size:.68rem;font-weight:900;display:inline-flex}.account-contact-detail-actions{gap:7px;display:grid}.account-contact-detail-actions a,.account-contact-detail-actions span{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);overflow-wrap:anywhere;text-overflow:ellipsis;white-space:normal;border-radius:8px;align-items:center;gap:7px;min-width:0;min-height:36px;padding:8px 10px;font-size:.76rem;font-weight:900;text-decoration:none;display:flex;overflow:hidden}.account-contact-detail-actions a:hover,.account-contact-detail-actions a:focus-visible{background:var(--accent-soft);color:var(--accent);outline:none}.account-contact-meta-grid{border-bottom:1px solid var(--border);border-top:1px solid var(--border);border-radius:0;display:grid;overflow:hidden}.account-contact-meta-grid .account-fact{border-bottom:1px solid var(--border);border-right:0}.account-contact-meta-grid .account-fact:last-child{border-bottom:0}.account-contact-detail-empty{color:var(--muted);text-align:center;place-items:center;gap:8px;min-height:180px;font-size:.84rem;font-weight:800;display:grid}.account-contact-detail-empty p{margin:0}.account-alias-list{flex-wrap:wrap;gap:6px;display:flex}.account-alias-list span{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);text-overflow:ellipsis;white-space:nowrap;border-radius:999px;max-width:100%;min-height:22px;padding:0 8px;font-size:.68rem;font-weight:900;display:inline-flex;overflow:hidden}.account-conversation-row{border:1px solid var(--border);color:var(--text);text-align:left;background:0 0;border-radius:8px;grid-template-columns:minmax(90px,auto) minmax(0,1fr) auto;align-items:center;gap:8px;min-height:54px;padding:8px;display:grid}.account-conversation-row:hover,.account-conversation-row:focus-visible{background:var(--row-hover-bg);border-color:var(--accent-border);outline:none}.account-conversation-row>span{gap:3px;min-width:0;display:grid}.account-conversation-row strong,.account-conversation-row em,.account-conversation-row small{text-overflow:ellipsis;white-space:nowrap;min-width:0;display:block;overflow:hidden}.account-conversation-row strong{color:var(--text);font-size:.78rem}.account-conversation-row em{color:var(--text);font-size:.8rem;font-style:normal;font-weight:900}.account-conversation-row small{color:var(--muted);font-size:.72rem;font-weight:800}.account-conversation-row .status-badge{width:fit-content}.users-page{background:0 0;border:0;border-radius:0;grid-column:1/-1;align-content:start;gap:12px;min-height:100svh;padding:12px;display:grid;overflow:auto}.users-header,.users-form-panel,.users-list-section{background:var(--surface);border:1px solid var(--border);border-radius:10px;min-width:0}.users-header{min-height:58px;padding:12px 14px}.users-header h2{font-size:1.04rem}.users-header-actions,.users-form-heading,.users-form-heading>div,.users-form-actions,.users-row-actions{align-items:center;display:flex}.users-header-actions{gap:8px}.users-form-heading,.users-form-actions{grid-column:1/-1;justify-content:space-between;gap:10px}.users-form-heading>div{color:var(--text);gap:8px;min-width:0}.users-icon-action{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;flex:none;justify-content:center;align-items:center;width:40px;height:40px;display:inline-flex}.users-icon-action:hover,.users-icon-action:focus-visible{background:var(--accent-soft);color:var(--accent)}.users-primary-action{background:var(--accent);border:1px solid var(--accent);color:var(--accent-contrast);border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:40px;padding:0 13px;font-size:.86rem;font-weight:900;display:inline-flex}.users-alert,.users-temporary-password{border:1px solid var(--border);border-radius:10px;align-items:center;gap:9px;min-width:0;min-height:44px;padding:10px 12px;font-size:.84rem;font-weight:900;display:flex}.users-alert-error{background:var(--danger-soft);border-color:var(--danger-border);color:var(--danger)}.users-alert-success{background:var(--success-soft);border-color:var(--success);color:var(--success)}.users-temporary-password{background:var(--warning-soft);border-color:var(--warning-border);color:var(--warning);justify-content:space-between;align-items:start}.users-temporary-password div{gap:2px;min-width:0;display:grid}.users-temporary-password span{color:var(--muted-strong);font-size:.78rem}.users-temporary-password code{background:var(--surface);border:1px solid var(--border);color:var(--text);overflow-wrap:anywhere;white-space:normal;border-radius:6px;max-width:100%;padding:5px 7px;font-size:.82rem;display:block}.users-form-panel{gap:10px;padding:12px;display:grid}.users-inline-edit-cell{border-top:1px solid var(--border);grid-column:1/-1;min-width:0;padding-top:10px}.users-edit-form-panel{background:0 0;border:0;border-radius:0;padding:0}.users-form-panel label{color:var(--muted-strong);gap:6px;min-width:0;font-size:.76rem;font-weight:900;display:grid}.users-form-panel input:not([type=checkbox]),.users-form-panel select{background:var(--surface-alt);min-width:0}.users-form-panel select{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.users-check-control{flex-direction:row;align-items:center;gap:8px;min-height:42px;display:inline-flex}.users-check-control input{accent-color:var(--accent);width:18px;height:18px}.users-field-error{color:var(--danger);font-size:.74rem;line-height:1.25}.users-list-section{gap:12px;padding:12px;display:grid}.users-list-title{color:var(--muted-strong);justify-content:space-between;gap:10px;min-width:0;font-size:.86rem;display:flex}.users-list-title span{align-items:center;gap:8px;min-width:0;display:flex}.users-list-title strong{color:var(--text)}.users-list-title em,.users-role-chip,.users-status-chip{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:999px;flex:none;justify-content:center;align-items:center;min-height:26px;padding:4px 8px;font-size:.72rem;font-style:normal;font-weight:900;display:inline-flex}.users-status-chip.active{background:var(--success-soft);color:var(--success);border-color:#34d39947}.users-table,.users-table-header,.users-table-row{gap:8px;min-width:0;display:grid}.users-table-header{color:var(--muted);text-transform:uppercase;padding:0 10px;font-size:.72rem;font-weight:900}.users-table-row{background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;align-items:center;padding:10px}.users-table-row.is-editing{border-color:var(--accent-border);gap:12px 8px}.users-icon-action.is-active{background:var(--accent-soft);border-color:var(--accent-border);color:var(--accent)}.users-table-row>span,.users-person-cell{min-width:0}.users-email-cell,.users-phone-cell{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.users-role-cell,.users-status-cell{align-items:center;min-width:0;display:flex}.users-table-row>span:not(.users-row-actions),.users-person-cell span{color:var(--muted-strong);text-overflow:ellipsis;white-space:nowrap;font-size:.84rem;font-weight:800;overflow:hidden}.users-person-cell{gap:2px;display:grid}.users-person-cell strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:.9rem;overflow:hidden}.users-person-cell span{color:var(--muted);font-size:.74rem}.users-row-actions{justify-content:flex-end}.users-empty-state{background:var(--surface-alt);border:1px dashed var(--border);color:var(--muted);border-radius:8px;padding:12px;font-size:.84rem;font-weight:800;line-height:1.35}.reports-page{background:0 0;border:0;border-radius:0;gap:12px;min-height:100svh;padding:12px;display:grid;overflow:auto}.reports-header,.reports-filter-bar,.report-section,.report-status-line{background:var(--surface);border:1px solid var(--border);border-radius:10px;min-width:0}.reports-header{min-height:58px;padding:12px 14px}.reports-header h2{font-size:1.04rem}.report-generated-at,.report-status-line{color:var(--muted);font-size:.78rem;font-weight:800}.reports-filter-bar{gap:12px;padding:12px;display:grid}.reports-filter-group,.reports-date-range,.reports-filter-selects,.reports-filter-actions{gap:10px;min-width:0;display:grid}.reports-filter-group>span,.reports-filter-selects label,.reports-date-range label{color:var(--muted-strong);font-size:.78rem;font-weight:900}.reports-filter-group>span{align-items:center;gap:6px;display:inline-flex}.report-period-toggle{grid-template-columns:repeat(2,minmax(0,1fr))}.report-period-toggle button{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.report-period-label-short{display:none}.reports-filter-selects label,.reports-date-range label{gap:6px;display:grid}.reports-filter-actions{grid-template-columns:repeat(2,minmax(0,1fr));align-items:end}.reports-advanced-toggle{display:none}.report-primary-action,.report-secondary-action{border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:42px;padding:0 13px;font-size:.86rem;font-weight:900;display:inline-flex}.report-primary-action{background:var(--accent);border:1px solid var(--accent);color:var(--accent-contrast)}.report-secondary-action{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong)}.report-primary-action:disabled,.report-secondary-action:disabled{cursor:wait;opacity:.68}.report-alert{margin:0}.report-error-state{background:var(--danger-soft);border:1px solid var(--danger-border);color:var(--danger);border-radius:10px;justify-content:space-between;align-items:center;gap:12px;min-width:0;padding:12px;display:flex}.report-error-state>svg{color:var(--danger);flex:none}.report-error-state div{gap:3px;min-width:0;display:grid}.report-error-state strong{color:var(--danger);font-size:.9rem}.report-error-state span{color:var(--danger);font-size:.82rem;font-weight:800;line-height:1.35}.report-error-state button{background:var(--surface);border:1px solid var(--danger-border);color:var(--danger);border-radius:8px;flex:none;min-height:38px;padding:0 12px;font-size:.82rem;font-weight:900}.report-status-line{justify-content:space-between;align-items:center;gap:10px;padding:10px 12px;display:flex}.report-status-line strong{color:var(--accent);flex:none;align-items:center;gap:7px;display:inline-flex}.report-spinner{border:2px solid var(--accent-soft);border-top-color:var(--accent);border-radius:999px;width:14px;height:14px;animation:.8s linear infinite report-spin}.reports-content{gap:12px;min-width:0;transition:opacity .16s;display:grid}.reports-content-loading{opacity:.62}.report-empty-state{background:var(--surface);border:1px dashed var(--border);color:var(--muted);border-radius:10px;align-items:center;gap:10px;min-width:0;padding:12px;display:flex}.report-empty-state svg{color:var(--accent);flex:none}.report-empty-state div{gap:3px;min-width:0;display:grid}.report-empty-state strong{color:var(--text);font-size:.9rem}.report-empty-state span{color:var(--muted);font-size:.8rem;font-weight:800;line-height:1.35}.report-loading-state{grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:10px;display:grid}.report-loading-copy{background:var(--surface);border:1px solid var(--border);color:var(--muted-strong);border-radius:10px;grid-column:1/-1;align-items:center;gap:8px;min-height:48px;padding:12px;font-size:.84rem;font-weight:900;display:flex}.report-skeleton{background:linear-gradient(90deg, var(--surface), var(--surface-alt), var(--surface));border:1px solid var(--border);border-radius:10px;min-height:76px;animation:1.2s ease-in-out infinite report-pulse}.reports-metric-grid{grid-template-columns:repeat(auto-fit,minmax(132px,1fr));gap:10px;display:grid}.report-metric{background:var(--surface);border:1px solid var(--border);border-radius:10px;grid-template-columns:34px minmax(0,1fr);align-items:center;gap:10px;min-height:76px;padding:12px;display:grid}.report-metric-icon{background:var(--accent-soft);color:var(--accent);border-radius:10px;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex}.report-metric div{gap:4px;min-width:0;display:grid}.report-metric strong{color:var(--text);font-size:1.18rem;line-height:1}.report-metric span:not(.report-metric-icon){color:var(--muted);overflow-wrap:anywhere;font-size:.76rem;font-weight:800;line-height:1.18}.report-metric-danger{border-color:var(--danger-border)}.report-metric-danger .report-metric-icon{background:var(--danger-soft);color:var(--danger)}.report-metric-danger strong{color:var(--danger)}.support-extras-actions{grid-template-columns:minmax(0,1fr) minmax(0,1fr) minmax(82px,.72fr)}.support-extras-status-line strong:first-of-type{background:var(--accent-soft);border:1px solid var(--accent-border);border-radius:999px;padding:4px 8px;font-size:.72rem}.support-extras-rate-panel{padding:12px}.support-extras-rate-form{gap:10px;min-width:0;display:grid}.support-extras-rate-title em{text-align:center;min-width:104px}.support-extras-rate-grid{grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:8px;display:grid}.support-extras-rate-field{background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;grid-template-columns:34px minmax(0,1fr) minmax(94px,.55fr);align-items:center;gap:9px;min-width:0;padding:9px;display:grid}.support-extras-rate-copy{gap:2px;min-width:0;display:grid}.support-extras-rate-copy strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:.82rem;font-weight:900;overflow:hidden}.support-extras-rate-copy em{color:var(--muted);font-size:.7rem;font-style:normal;font-weight:850}.support-extras-money-input{background:var(--surface);border:1px solid var(--border);border-radius:8px;grid-template-columns:auto minmax(0,1fr);align-items:center;min-width:0;display:grid;overflow:hidden}.support-extras-money-input span{color:var(--muted);padding-left:8px;font-size:.74rem;font-weight:900}.support-extras-money-input input{color:var(--text);text-align:right;background:0 0;border:0;outline:none;width:100%;min-width:0;min-height:34px;padding:0 8px 0 5px;font-size:.82rem;font-weight:900}.support-extras-money-input:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.support-extras-rate-actions{justify-content:flex-end;display:flex}.support-extras-rate-actions .report-primary-action{justify-content:center;align-items:center;gap:7px;min-width:142px;display:inline-flex}.support-extras-rate-feedback{border-radius:8px;align-items:center;gap:8px;min-width:0;padding:8px 10px;font-size:.78rem;font-weight:850;display:flex}.support-extras-rate-error{color:var(--danger);background:#ff3b3017;border:1px solid #ff3b3033}.support-extras-rate-success{color:#18853b;background:#34c7591a;border:1px solid #34c75938}.support-extras-management-grid{grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;gap:12px;display:grid}.support-extras-management-panel{gap:12px;min-width:0;padding:12px;display:grid}.support-extras-management-form{gap:10px;min-width:0;display:grid}.support-extras-management-title em{text-align:center;min-width:74px}.support-extras-schedule-form-grid,.support-extras-holiday-form-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;display:grid}.support-extras-form-control{color:var(--muted);gap:5px;min-width:0;font-size:.72rem;font-weight:850;display:grid}.support-extras-form-control-wide{grid-column:span 2}.support-extras-form-control input,.support-extras-form-control select{background:var(--surface);border:1px solid var(--border);color:var(--text);border-radius:8px;outline:none;width:100%;min-width:0;min-height:36px;padding:0 10px;font-size:.82rem;font-weight:850}.support-extras-form-control input:focus,.support-extras-form-control select:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.support-extras-toggle-control{background:var(--surface-alt);border:1px solid var(--border);color:var(--text);border-radius:8px;align-self:end;align-items:center;gap:7px;min-width:0;min-height:36px;padding:0 10px;font-size:.78rem;font-weight:900;display:inline-flex}.support-extras-toggle-control input{accent-color:var(--accent);flex:none;width:15px;height:15px}.support-extras-management-actions{justify-content:flex-end;gap:8px;min-width:0;display:flex}.support-extras-management-actions .report-primary-action,.support-extras-management-actions .report-secondary-action{justify-content:center;align-items:center;gap:7px;min-width:112px;display:inline-flex}.support-extras-config-list{gap:8px;min-width:0;display:grid}.support-extras-config-row{background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;grid-template-columns:34px minmax(0,1fr) auto auto;align-items:center;gap:9px;min-width:0;padding:9px;display:grid}.support-extras-config-icon{color:#5956d6;background:#5956d624;border-radius:8px;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex}.support-extras-config-icon-holiday{color:#b86d00;background:#ff950029}.support-extras-config-copy{gap:3px;min-width:0;display:grid}.support-extras-config-copy strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:.84rem;font-weight:900;overflow:hidden}.support-extras-config-copy span{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:.74rem;font-weight:800;overflow:hidden}.support-extras-state-pill{color:#18853b;white-space:nowrap;background:#34c7591c;border:1px solid #34c7593d;border-radius:999px;padding:4px 8px;font-size:.68rem;font-weight:900}.support-extras-state-pill.is-muted{background:var(--surface);border-color:var(--border);color:var(--muted-strong)}.support-extras-row-actions{gap:5px;display:inline-flex}.support-extras-icon-button{background:var(--surface);border:1px solid var(--border);color:var(--muted-strong);cursor:pointer;border-radius:8px;justify-content:center;align-items:center;width:30px;height:30px;padding:0;display:inline-flex}.support-extras-icon-button:hover:not(:disabled){border-color:var(--accent-border);color:var(--accent)}.support-extras-icon-danger:hover:not(:disabled){color:var(--danger);border-color:#ff3b3047}.support-extras-icon-button:disabled{cursor:not-allowed;opacity:.62}.support-extras-icon-button .report-spinner{width:14px;height:14px}.support-extras-metric-night .report-metric-icon,.support-extras-category-night{color:#5956d6;background:#5956d624}.support-extras-metric-weekend .report-metric-icon,.support-extras-category-weekend{color:var(--blue);background:#007aff24}.support-extras-metric-holiday .report-metric-icon,.support-extras-category-holiday{color:#b86d00;background:#ff950029}.support-extras-metric-holiday-night .report-metric-icon,.support-extras-category-holiday-night{color:#7b35a3;background:#af52de24}.support-extras-metric-muted .report-metric-icon,.support-extras-category-muted{background:var(--surface-alt);color:var(--muted-strong)}.support-extras-category-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:8px;display:grid}.support-extras-category-row{background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:10px;min-width:0;padding:10px;display:grid}.support-extras-category-icon{border-radius:8px;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex}.support-extras-category-row div{gap:3px;min-width:0;display:grid}.support-extras-category-row strong,.support-extras-category-row em{color:var(--text);font-size:.84rem;font-style:normal;font-weight:900}.support-extras-category-row span:not(.support-extras-category-icon){color:var(--muted);overflow-wrap:anywhere;font-size:.75rem;font-weight:800}.support-extras-category-row em{text-align:right;white-space:nowrap}.support-extras-table{min-width:980px}.support-extras-ticket-cell{gap:2px;min-width:170px;display:grid}.support-extras-ticket-cell strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.support-extras-ticket-cell span{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:.76rem;overflow:hidden}.support-extras-category-pill{white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;min-height:24px;padding:3px 8px;font-size:.7rem;font-weight:900;display:inline-flex}.support-extras-pill-night{color:#4541c5;background:#5956d624;border-color:#5956d647}.support-extras-pill-weekend{color:var(--blue);background:#007aff24;border-color:#007aff47}.support-extras-pill-holiday{color:#9a5c00;background:#ff950029;border-color:#ff950047}.support-extras-pill-holiday-night{color:#6d2d91;background:#af52de24;border-color:#af52de47}.support-extras-pill-muted{background:var(--surface-alt);border-color:var(--border);color:var(--muted-strong)}.reports-main-grid{gap:12px;min-width:0;display:grid}.report-section{gap:12px;padding:12px;display:grid}.report-section .panel-title{color:var(--muted-strong);justify-content:space-between;align-items:center;gap:10px;min-width:0;font-size:.86rem;display:flex}.report-section .panel-title span{align-items:center;gap:8px;min-width:0;display:flex}.report-section .panel-title strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.report-section .panel-title em{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:999px;flex:none;justify-content:center;align-items:center;min-width:28px;padding:4px 8px;font-size:.72rem;font-style:normal;font-weight:900;display:inline-flex}.report-alert-section{border-color:var(--danger-border)}.report-alert-section .panel-title svg{color:var(--danger)}.report-alert-section .panel-title em{background:var(--danger-soft);border-color:var(--danger-border);color:var(--danger)}.report-alert-section-empty{border-color:var(--border)}.report-alert-section-empty .panel-title svg{color:var(--muted)}.report-alert-section-empty .panel-title em{background:var(--surface-alt);border-color:var(--border);color:var(--muted-strong)}.report-alert-section-empty .report-empty-note{padding:10px 12px}.report-chart-legend{flex-wrap:wrap;gap:10px;display:flex}.report-chart-legend span{color:var(--muted);align-items:center;gap:6px;font-size:.75rem;font-weight:900;display:inline-flex}.report-chart-legend span:before{content:"";border-radius:999px;width:8px;height:8px}.created-dot:before,.daily-bar-created{background:var(--blue)}.resolved-dot:before,.daily-bar-resolved{background:var(--success)}.daily-trend-chart,.breakdown-chart,.agent-productivity-chart{gap:10px;display:grid}.daily-trend-row{grid-template-columns:48px minmax(120px,1fr) 28px 28px;align-items:center;gap:8px;display:grid}.daily-trend-row time,.daily-trend-row strong,.breakdown-row span,.breakdown-row strong{color:var(--muted);font-size:.76rem;font-weight:900}.daily-trend-row strong{color:var(--text);text-align:right}.daily-bars{gap:4px;min-width:0;display:grid;position:relative}.daily-bars:before{background:linear-gradient(var(--surface-alt), var(--surface-alt)) 0 0 / 100% 8px no-repeat, linear-gradient(var(--surface-alt), var(--surface-alt)) 0 12px / 100% 8px no-repeat;content:"";pointer-events:none;border-radius:999px;position:absolute;inset:0}.daily-bar,.breakdown-track span{border-radius:999px;min-width:0;height:8px;display:block}.daily-bar{z-index:1;max-width:100%;position:relative}.breakdown-row{gap:7px;display:grid}.breakdown-row>div{justify-content:space-between;align-items:center;gap:10px;min-width:0;display:flex}.breakdown-row span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.breakdown-row strong{color:var(--text)}.breakdown-track{background:var(--surface-alt);border-radius:999px;height:8px;overflow:hidden}.breakdown-track span{background:var(--accent)}.agent-productivity-row{grid-template-columns:minmax(0,1fr) auto;gap:7px;display:grid}.agent-productivity-row>span:first-child{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:.78rem;font-weight:900;overflow:hidden}.agent-productivity-row>strong{color:var(--text);font-size:.78rem;font-weight:900}.agent-productivity-track{background:var(--surface-alt);border-radius:999px;grid-column:1/-1;height:8px;overflow:hidden}.agent-productivity-track span{background:var(--success);border-radius:999px;height:8px;display:block}.report-empty-note{background:var(--surface-alt);border:1px dashed var(--border);color:var(--muted);border-radius:10px;margin:0;padding:12px;font-size:.82rem;font-weight:800}.report-table-wrap{overscroll-behavior-x:contain;scrollbar-color:var(--border) transparent;scrollbar-width:thin;-webkit-overflow-scrolling:touch;min-width:0;max-width:100%;overflow-x:auto}.report-table-wrap::-webkit-scrollbar{height:8px}.report-table-wrap::-webkit-scrollbar-thumb{background:var(--border);border-radius:999px}.report-table{border-collapse:collapse;width:100%;min-width:620px}.report-table th,.report-table td{border-bottom:1px solid var(--border);text-align:left;vertical-align:middle;padding:10px 8px}.report-table th{color:var(--muted);text-transform:uppercase;font-size:.72rem;font-weight:900}.report-table td{color:var(--muted-strong);font-size:.82rem;font-weight:800}.report-table tr:last-child td{border-bottom:0}.report-agent-cell{color:var(--text);align-items:center;gap:8px;min-width:0;display:inline-flex}.report-agent-cell span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.report-agent-cell .agent-avatar{flex-basis:28px;width:28px;height:28px;font-size:.64rem}.report-ticket-table td:first-child{gap:2px;min-width:180px;display:grid}.report-ticket-table td:first-child strong{color:var(--text);align-items:center;gap:7px;min-width:0;display:flex}.report-ticket-table td:first-child strong>span:last-child,.report-ticket-table td:first-child>span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.report-ticket-number{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);white-space:nowrap;border-radius:999px;flex:none;padding:4px 7px;font-size:.68rem;font-weight:900;line-height:1}.report-ticket-table td:first-child>span{color:var(--muted);font-size:.76rem}.report-ticket-table .report-ticket-description{color:var(--muted-strong);max-width:320px;font-size:.72rem}.queue-page .conversation-row:focus-visible,.detail-mobile-back:focus-visible,.icon-button:focus-visible,.claim-action:focus-visible,.transfer-toggle:focus-visible,.close-case-action:focus-visible,.mobile-actions-toggle:focus-visible,.mobile-menu-action:focus-visible,.report-primary-action:focus-visible,.report-secondary-action:focus-visible,.reports-advanced-toggle:focus-visible{box-shadow:0 0 0 3px var(--accent-soft);outline:2px solid var(--focus-border);outline-offset:2px}@keyframes report-spin{to{transform:rotate(360deg)}}@keyframes report-pulse{0%,to{opacity:.56}50%{opacity:1}}@media (width>=840px){.public-nav{padding:14px 28px}.public-brand-name{display:inline}.public-nav-links{display:flex}.public-hero{grid-template-columns:minmax(0,.96fr) minmax(420px,1.04fr);align-items:center;min-height:620px;padding:48px 28px 38px}.public-hero-content{max-width:660px}.public-hero-shot{align-self:center}.public-pricing,.public-faq,.public-final-cta,.public-footer{padding-left:28px;padding-right:28px}.public-pricing{flex-direction:row;justify-content:space-between;align-items:center}.public-pricing .public-section-heading{max-width:520px}.public-price-card{width:100%;max-width:470px}.public-faq-list{grid-template-columns:repeat(3,minmax(0,1fr))}.public-final-cta{grid-template-columns:minmax(0,1fr) auto}.public-footer{grid-template-columns:minmax(280px,1fr) auto minmax(260px,auto)}.app-shell{grid-template-columns:232px minmax(0,1fr)}.side-nav{background:var(--nav-desktop-bg);border-right:1px solid var(--border);-webkit-backdrop-filter:none;backdrop-filter:none;border-top:0;align-content:start;min-height:100svh;padding:16px 12px;display:block;position:sticky;top:0;bottom:auto;right:auto}.side-nav-header{justify-content:space-between;align-items:center;gap:10px;min-width:0;margin-bottom:18px;display:flex;position:relative}.side-nav .app-brand{min-height:42px;margin-bottom:0;font-weight:900;display:flex;overflow:hidden}.side-nav nav{grid-template-columns:1fr;gap:8px;display:grid}.side-nav button{flex-direction:row;justify-content:flex-start;gap:8px;min-height:42px;padding:0 10px;font-size:1rem}.side-nav button.has-nav-badge{padding-right:42px}.nav-count-badge{border-color:var(--nav-desktop-bg);top:50%;right:10px;transform:translateY(-50%)}.account-menu{flex:none;position:static}.side-nav .account-menu-toggle{justify-content:center;gap:0;width:36px;min-width:36px;min-height:36px;padding:0}.account-menu-panel{width:auto;inset:calc(100% + 6px) 0 auto}.account-menu-mobile-nav{display:none}.app-workspace{padding-bottom:0}.workspace-main{grid-template-columns:minmax(340px,420px) minmax(0,1fr);gap:14px;min-height:100svh;padding:14px;display:grid}.workspace-main.mobile-chat .queue-page{display:block}.workspace-main.mobile-queue .chat-panel-shell{display:grid}.detail-mobile-back{display:none}.chat-panel-shell{min-height:calc(100svh - 28px)}.queue-page{border:1px solid var(--border);border-radius:10px;min-height:calc(100svh - 28px)}.reports-page{grid-column:1/-1}.users-page,.accounts-page,.contacts-page{grid-column:1/-1;align-content:start}.users-form-panel{grid-template-columns:repeat(2,minmax(160px,1fr)) minmax(220px,1.15fr) minmax(180px,.9fr) minmax(150px,.65fr) minmax(84px,auto);align-items:end}.users-form-actions{justify-content:flex-end}.users-table-header,.users-table-row{grid-template-columns:minmax(180px,1.15fr) minmax(200px,1.2fr) minmax(145px,.8fr) minmax(92px,.45fr) minmax(82px,.4fr) 48px}.oncall-page{grid-column:1/-1;align-content:start}.oncall-add-form{grid-template-columns:minmax(180px,1fr) minmax(180px,1fr) auto auto;align-items:end}.oncall-form-heading{grid-column:1/-1}.oncall-recipient-row{grid-template-columns:minmax(220px,1.05fr) minmax(200px,1fr) minmax(84px,auto) auto}.conversation-detail{height:calc(100svh - 28px);max-height:calc(100svh - 28px)}.conversation-composer{bottom:0}.segmented-control{grid-template-columns:repeat(4,minmax(0,1fr))}.reports-filter-bar{grid-template-columns:minmax(260px,.9fr) minmax(0,1.1fr) auto;align-items:end}.reports-date-range{grid-column:1/-1;grid-template-columns:repeat(2,minmax(180px,240px))}.reports-filter-selects{grid-template-columns:repeat(3,minmax(150px,1fr))}.reports-filter-actions{grid-template-columns:repeat(2,minmax(94px,auto))}.report-period-toggle{grid-template-columns:repeat(4,minmax(0,1fr))}.reports-main-grid{grid-template-columns:minmax(0,1.35fr) minmax(280px,.65fr)}.report-section-wide{grid-column:1/-1}.transfer-action{min-width:132px}}@media (width<=839px){.side-nav{gap:5px;padding-inline:6px}.side-nav nav{gap:4px}.side-nav button{padding:4px 1px;font-size:.66rem}.side-nav nav .mobile-secondary-nav{display:none}.queue-page .search-field{min-height:40px}.queue-page .search-field input{min-height:38px}.queue-page .segmented-control button{min-height:40px}.queue-empty-state{min-height:96px;padding:18px 12px}.reports-page,.users-page,.contacts-page{gap:10px;padding:10px 10px 84px}.contacts-toolbar{grid-template-columns:minmax(0,1fr) auto;gap:8px;min-height:0;padding:8px}.contacts-toolbar-title{grid-column:1;gap:8px;min-height:36px}.contacts-object-icon{width:32px;height:32px}.contacts-toolbar-meta{grid-area:1/2;justify-self:end;gap:6px}.contacts-page-range{display:none}.contacts-icon-action{width:40px;height:40px}.contacts-search-field{grid-area:2/1/auto/-1;min-height:42px}.contacts-search-field input{min-height:40px}.contacts-list-panel{max-height:none}.contacts-list-header{display:none}.contacts-row{grid-template-columns:minmax(0,1fr) 36px;align-items:start;gap:7px;min-height:86px;padding:9px 8px}.contacts-row-name{grid-area:1/1;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px;display:grid}.contacts-row-name small{background:var(--surface-alt);border:1px solid var(--border);border-radius:999px;justify-content:center;align-items:center;min-height:18px;padding:0 6px;font-size:.62rem;display:inline-flex}.contacts-row-account,.contacts-row-methods{grid-column:1}.contacts-row-methods{grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:5px 8px;display:grid}.contacts-row-methods small{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.contacts-row-role{grid-area:1/2/span 3;grid-template-columns:auto;align-self:center;justify-items:center;max-width:36px}.contacts-row-role span{display:none}.contacts-pagination{min-height:44px;padding:6px 8px}.contacts-page-action{width:40px;height:36px}.accounts-page{gap:10px;padding:10px 10px 84px}.accounts-toolbar{grid-template-columns:minmax(0,1fr) auto;gap:8px;min-height:0;padding:8px}.accounts-toolbar-title{grid-column:1;gap:8px;min-height:36px}.accounts-object-icon{width:32px;height:32px}.accounts-toolbar-meta{grid-area:1/2;justify-self:end;gap:6px}.accounts-create-action{justify-content:center;width:40px;height:40px;padding:0}.accounts-create-action span{display:none}.accounts-filter-toggle{width:40px;height:40px;display:inline-flex}.accounts-page-range{display:none}.accounts-search-field{grid-area:2/1/auto/-1;min-height:42px}.accounts-search-field input{min-height:40px}.accounts-view-control{grid-area:3/1/auto/-1;grid-template-columns:auto minmax(0,1fr);min-height:42px}.accounts-view-control>div{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.accounts-view-control button{text-overflow:ellipsis;min-width:0;min-height:40px;padding:0 7px;overflow:hidden}.accounts-view-label-full{display:none}.accounts-view-label-short{display:inline}.accounts-filter-panel{grid-area:4/1/auto/-1;gap:7px;display:none}.accounts-filter-panel.is-open,.accounts-filter-panel.has-active{display:grid}.accounts-filter-panel:not(.is-open) .accounts-filter-controls{display:none}.accounts-filter-controls{grid-template-columns:minmax(0,1fr) 72px;gap:7px}.accounts-filter-controls label:nth-child(3),.accounts-filter-controls label:nth-child(4),.accounts-filter-clear{grid-column:1/-1}.accounts-filter-controls input,.accounts-filter-controls select{min-height:42px}.accounts-filter-clear{min-height:40px}.accounts-filter-summary{gap:5px}.accounts-filter-summary>span{display:none}.accounts-filter-summary em{text-overflow:ellipsis;max-width:100%;font-size:.66rem;overflow:hidden}.accounts-filter-summary button{min-height:34px}.accounts-layout{grid-template-columns:minmax(0,1fr)}.accounts-page.accounts-route-detail{padding:0 0 calc(68px + env(safe-area-inset-bottom,0px))}.accounts-page.accounts-route-detail .accounts-header,.accounts-page.accounts-route-detail .accounts-toolbar,.accounts-page.accounts-route-detail .accounts-list-panel,.accounts-page:not(.accounts-route-detail) .account-detail-panel{display:none}.accounts-list-panel,.account-detail-panel{max-height:none}.accounts-page.accounts-route-detail .account-detail-panel{min-height:calc(100dvh - 68px - env(safe-area-inset-bottom,0px));border-left:0;border-right:0;border-radius:0}.account-detail-panel.account-detail-contact-mode .account-detail-account-context{display:none}.account-detail-panel.account-detail-contact-mode{min-height:calc(100svh - 104px)}.accounts-back-action{display:inline-flex}.accounts-list-header{display:none}.accounts-row{grid-template-columns:minmax(0,1fr) minmax(90px,auto);align-items:center;gap:6px;min-height:68px;padding:8px}.accounts-row-name{grid-area:1/1}.accounts-row-location,.accounts-row-id{display:none}.accounts-row-mobile-meta{flex-wrap:nowrap;grid-area:2/1;align-items:center;gap:8px;min-width:0;display:flex}.accounts-row-mobile-meta small{flex:0 auto}.accounts-row-mobile-meta small:first-child{max-width:86px}.accounts-row-mobile-meta small:nth-child(2){max-width:82px}.accounts-row-status{grid-area:1/2/span 2;align-self:center}.accounts-row-status .account-status-chipset{flex-direction:row;justify-content:flex-end;align-items:flex-end;max-width:120px}.accounts-row-status .account-status-chip{min-height:19px;padding:0 6px;font-size:.58rem}.accounts-pagination{min-height:44px;padding:6px 8px}.accounts-page-action{width:40px;height:36px}.account-detail-header{grid-template-columns:minmax(0,1fr);padding:10px}.account-detail-header-side,.account-contact-detail-side{place-items:start}.account-object-actions button{gap:6px;width:auto;height:40px;padding:0 10px}.account-object-actions button span{font-size:.76rem;font-weight:900;display:inline}.account-detail-header .account-status-chipset{justify-content:flex-start}.account-detail-facts{grid-template-columns:minmax(0,1fr)}.account-fact{border-bottom:1px solid var(--border);border-right:0}.account-fact:last-child{border-bottom:0}.accounts-create-backdrop{align-items:end;padding:10px}.accounts-create-dialog{border-radius:8px;gap:10px;width:100%;max-height:calc(100svh - 20px);padding:12px}.accounts-create-close{width:40px;height:40px}.accounts-create-grid{grid-template-columns:minmax(0,1fr)}.accounts-create-actions{grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);display:grid}.accounts-create-secondary,.accounts-create-submit{min-width:0;min-height:44px;padding:0 10px}.accounts-create-field input,.accounts-create-field select,.accounts-create-toggle{min-height:44px}.accounts-create-toggle input{width:22px;height:22px}.accounts-back-action,.account-contact-back-action{min-height:40px}.account-section-action{min-height:36px}.account-contact-row{grid-template-columns:minmax(0,1fr) auto;min-height:56px;padding:8px}.account-contact-row>div{grid-column:1}.account-contact-row>svg{grid-area:1/2/span 2}.account-contact-detail-panel{min-height:calc(100svh - 104px);padding:10px}.account-contact-detail-actions a,.account-contact-detail-actions span{min-height:44px}.account-contact-detail-header{grid-template-columns:minmax(0,1fr)}.account-conversation-row{grid-template-columns:minmax(0,1fr) auto}.account-conversation-row>span:first-child{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.account-conversation-row>span:nth-child(2){grid-column:1}.account-conversation-row>svg{grid-area:1/2/span 2}.users-header{align-items:start;gap:10px;min-height:48px;padding:10px 12px}.users-header>div{min-width:0}.users-header-actions{align-items:stretch}.users-header-actions .users-primary-action{min-width:0;padding:0 10px}.users-form-panel,.users-list-section{gap:8px;padding:8px}.users-temporary-password{gap:8px;display:grid}.users-temporary-password code{width:100%}.users-form-panel{grid-template-columns:minmax(0,1fr) minmax(0,1fr) auto;gap:7px}.users-form-heading,.users-form-panel label:nth-of-type(3),.users-form-actions{grid-column:1/-1}.users-form-panel label{gap:4px}.users-form-panel input:not([type=checkbox]),.users-form-panel select{min-height:38px;padding-inline:9px}.users-form-panel label:nth-of-type(4){grid-column:1/2}.users-form-panel label:nth-of-type(5){grid-column:2/3}.users-form-panel .users-check-control{background:var(--surface-alt);border:1px solid var(--border);border-radius:999px;grid-column:3/4;justify-content:center;align-self:end;min-height:38px;padding:0 12px}.users-form-panel .users-check-control input{width:22px;height:22px}.users-form-actions{grid-template-columns:minmax(0,.82fr) minmax(0,1fr);gap:8px;display:grid}.users-form-actions button{justify-content:center;min-width:0;min-height:40px}.users-table-header{display:none}.users-table{gap:6px}.users-table-row{grid-template-columns:minmax(0,1fr) auto auto 40px;align-items:stretch;gap:6px 8px;padding:8px}.users-person-cell{grid-area:1/1/auto/4;place-content:center stretch;min-height:36px;padding-right:0}.users-person-cell strong{font-size:.86rem}.users-person-cell span{font-size:.68rem}.users-email-cell,.users-phone-cell{align-items:center;gap:6px;min-height:24px;display:grid}.users-email-cell{grid-area:2/1/auto/-1;grid-template-columns:46px minmax(0,1fr)}.users-phone-cell{grid-area:3/1/auto/2;grid-template-columns:42px minmax(0,1fr);min-width:126px}.users-email-cell:before,.users-phone-cell:before{color:var(--muted);content:attr(data-label);text-transform:uppercase;font-size:.66rem;font-weight:900;line-height:1}.users-role-cell{grid-area:3/2/auto/3;align-self:center}.users-status-cell{grid-area:3/3/auto/5;place-self:center end}.users-inline-edit-cell{grid-area:auto/1/auto/-1;padding-top:8px}.users-row-actions{grid-area:1/4}.oncall-page{gap:10px;padding:10px 10px 84px}.oncall-header{gap:10px;min-height:48px;padding:10px 12px}.oncall-header>div{min-width:0}.oncall-header h2{font-size:1rem;line-height:1.15}.oncall-add-form,.oncall-recipient-section{gap:8px;padding:8px}.oncall-add-form{grid-template-columns:minmax(0,1fr) auto minmax(104px,auto);align-items:end;gap:7px}.oncall-add-form .oncall-form-heading,.oncall-add-form label:first-of-type{grid-column:1/-1}.oncall-form-heading span{font-size:.74rem}.oncall-add-form label,.oncall-recipient-row label{gap:4px}.oncall-add-form label:nth-of-type(2){grid-column:1/2}.oncall-add-form input:not([type=checkbox]),.oncall-add-form select,.oncall-recipient-row input:not([type=checkbox]),.oncall-recipient-row select,.oncall-readonly-value{min-height:40px;padding-inline:9px}.oncall-add-form .oncall-check-control{background:var(--surface-alt);border:1px solid var(--border);border-radius:999px;grid-column:2/3;justify-content:center;place-self:end start;min-height:40px;padding:0 12px}.oncall-add-form .oncall-check-control input,.oncall-recipient-active input{width:22px;height:22px}.oncall-add-form .oncall-primary-action{white-space:nowrap;grid-column:3/4;min-width:104px;min-height:40px;padding-inline:10px}.oncall-recipient-section .panel-title{grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:6px;display:grid}.oncall-recipient-section .panel-title em{text-align:center;white-space:normal;max-width:132px;min-height:28px}.oncall-recipient-row{grid-template-columns:minmax(0,1fr) auto auto;align-items:end;gap:7px;padding:8px}.oncall-recipient-active{grid-column:2/3;height:40px;min-height:40px;padding-inline:10px}.oncall-recipient-row label:first-of-type{grid-column:1/-1}.oncall-recipient-row label:nth-of-type(2){grid-column:1/2}.oncall-row-actions{grid-column:3/4;grid-template-columns:repeat(2,40px);justify-content:end;gap:6px;width:auto;display:grid}.oncall-row-actions .oncall-icon-action{width:40px}.reports-header{min-height:48px;padding:10px 12px}.reports-filter-bar{grid-template-columns:minmax(0,1fr) minmax(118px,.68fr);align-items:start;gap:6px;padding:8px}.reports-filter-group,.reports-date-range,.reports-filter-selects,.reports-filter-actions{gap:6px}.reports-filter-group>span,.reports-filter-selects label,.reports-date-range label{font-size:.7rem}.reports-filter-selects label,.reports-date-range label{gap:4px}.reports-period-filter,.reports-date-range,.reports-filter-selects{grid-column:1/-1}.report-period-toggle{grid-template-columns:repeat(4,minmax(0,1fr))}.report-period-toggle button{min-height:36px;padding:0 4px;font-size:.72rem}.report-period-label-full{display:none}.report-period-label-short{display:inline}.reports-date-range{grid-template-columns:repeat(2,minmax(0,1fr))}.reports-date-range input,.reports-filter-selects select{min-height:38px;padding:0 8px;font-size:.78rem}.reports-advanced-toggle{background:var(--surface-alt);border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;grid-column:1;justify-content:space-between;align-items:center;min-width:0;min-height:38px;padding:0 9px;font-size:.82rem;font-weight:900;display:flex}.reports-advanced-toggle>span{align-items:center;gap:7px;min-width:0;display:inline-flex}.reports-advanced-toggle em{background:var(--accent-soft);border:1px solid var(--accent-border);color:var(--accent);border-radius:999px;justify-content:center;align-items:center;min-width:22px;padding:2px 6px;font-size:.68rem;font-style:normal;display:inline-flex}.reports-filter-selects{display:none}.reports-filter-selects.is-open{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.reports-filter-selects.is-open label:first-child{grid-column:1/-1}.reports-filter-actions{grid-column:2;grid-template-columns:38px minmax(0,1fr)}.support-extras-actions{grid-template-columns:38px minmax(0,1fr) minmax(58px,.7fr)}.report-primary-action,.report-secondary-action{min-height:38px;padding-inline:9px}.reports-filter-actions .report-secondary-action{gap:0;padding:0;font-size:0}.reports-filter-actions .report-secondary-action svg{width:16px;height:16px}.support-extras-actions .support-extras-export{gap:5px;padding:0 7px;font-size:.72rem}.dialog-close,.secondary-action,.report-error-state button,.media-document a,.media-unavailable button{min-height:42px}.report-status-line{align-items:center;min-height:32px;padding:6px 8px;display:flex}.report-status-line>span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.reports-content,.reports-main-grid{gap:10px}.report-table-wrap{overflow-x:visible}.report-table,.report-table tbody,.report-table tr,.report-table td{width:100%;min-width:0;display:block}.report-table{border-collapse:separate;border-spacing:0}.report-table thead{display:none}.report-table tbody{gap:6px;display:grid}.report-table tr{background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px 8px;padding:8px;display:grid}.report-table:not(.report-ticket-table) tr,.support-extras-table tr{grid-template-columns:repeat(4,minmax(0,1fr))}.report-ticket-table tr{grid-template-columns:repeat(2,minmax(0,1fr))}.report-table td{color:var(--muted-strong);border-bottom:0;min-width:0;padding:0;font-size:.78rem;font-weight:900;overflow:hidden}.report-table td:not(.report-table-primary){align-content:start;align-items:start;gap:3px;justify-content:initial;display:grid}.report-table td:before{color:var(--muted);content:attr(data-label);text-overflow:ellipsis;text-transform:uppercase;white-space:nowrap;flex:none;max-width:100%;font-size:.66rem;font-weight:900;line-height:1;overflow:hidden}.report-table td.report-table-primary{grid-column:1/-1;gap:5px;display:grid}.report-table:not(.report-ticket-table) td:not(.report-table-primary){text-align:center;place-items:center}.report-table-primary:before{display:block}.support-extras-table .support-extras-ticket-cell{text-align:left;grid-column:1/-1;place-items:start}.support-extras-ticket-cell strong,.support-extras-ticket-cell span{white-space:normal}.report-agent-cell{max-width:100%}.report-agent-cell .agent-avatar{flex-basis:24px;width:24px;height:24px;font-size:.58rem}.report-ticket-table td:first-child{min-width:0}.report-ticket-table td:first-child strong,.report-ticket-table td:first-child>span{white-space:normal}.reports-metric-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}.report-metric{border-radius:8px;grid-template-columns:28px minmax(0,1fr);gap:7px;min-height:52px;padding:7px}.report-metric-icon{border-radius:8px;width:28px;height:28px}.report-metric-icon svg{width:14px;height:14px}.report-metric strong{font-size:1rem}.report-metric span:not(.report-metric-icon){font-size:.64rem;line-height:1.08}.support-extras-category-grid{grid-template-columns:1fr}.support-extras-rate-panel{padding:10px}.support-extras-rate-grid{grid-template-columns:1fr;gap:6px}.support-extras-rate-field{grid-template-columns:28px minmax(0,1fr) minmax(86px,.48fr);padding:8px}.support-extras-rate-actions{justify-content:stretch}.support-extras-rate-actions .report-primary-action{width:100%}.support-extras-management-grid{grid-template-columns:1fr}.support-extras-management-panel{padding:10px}.support-extras-schedule-form-grid,.support-extras-holiday-form-grid{grid-template-columns:1fr}.support-extras-form-control-wide{grid-column:auto}.support-extras-toggle-control{justify-content:flex-start;width:100%}.support-extras-management-actions{justify-content:stretch}.support-extras-management-actions .report-primary-action,.support-extras-management-actions .report-secondary-action{flex:1 1 0;min-width:0}.support-extras-config-row{grid-template-columns:28px minmax(0,1fr) auto;padding:8px}.support-extras-config-icon{border-radius:8px;width:28px;height:28px}.support-extras-row-actions{grid-column:2/-1;justify-self:end}.support-extras-config-copy strong,.support-extras-config-copy span{white-space:normal}.support-extras-category-row{border-radius:8px;grid-template-columns:28px minmax(0,1fr) auto;padding:8px}.support-extras-category-icon{border-radius:8px;width:28px;height:28px}.conversation-detail{height:calc(100dvh - 68px - env(safe-area-inset-bottom,0px));min-height:calc(100dvh - 68px - env(safe-area-inset-bottom,0px));grid-template-rows:auto auto auto minmax(0,1fr) auto}.conversation-composer{bottom:0}.conversation-detail .message-thread{gap:6px;padding:8px 10px;scroll-padding-bottom:12px}.triage-summary{gap:5px;min-height:30px;padding:4px 7px}.triage-summary-label{font-size:.68rem}.triage-summary-content{font-size:.74rem}.triage-message-group{max-width:min(94%,340px);min-height:28px}.triage-message-group summary{min-height:28px;padding:0 9px}.triage-message-group summary span,.triage-message-group summary strong{font-size:.68rem}.triage-message-group ol{padding:5px 7px 7px}.triage-message-group li span{font-size:.7rem}.conversation-detail .message-bubble{border-radius:12px;max-width:min(82%,360px);padding:5px 7px 4px}.conversation-detail .message-bubble p{font-size:.86rem;line-height:1.28}.conversation-detail .message-bubble time{margin-left:6px;font-size:.62rem}.conversation-detail .message-author{margin-bottom:2px;font-size:.62rem}.conversation-detail .bubble-event{max-width:min(90%,340px);padding:4px 7px}.conversation-detail .bubble-event p{font-size:.76rem}.conversation-header{grid-template-columns:36px minmax(0,1fr) auto 36px;align-items:center;gap:6px;min-height:0;padding:6px 10px;display:grid}.detail-mobile-back{flex-basis:36px;grid-area:1/1;width:36px;height:36px}.conversation-title-block{grid-area:1/2;gap:2px}.conversation-header .eyebrow,.conversation-desktop-meta{display:none}.conversation-header h2{min-width:0;font-size:.9rem;line-height:1.15}.conversation-header-meta{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:.7rem;display:block;overflow:hidden}.conversation-header-status{grid-area:1/3;align-self:start;margin-left:0}.conversation-header-status .status-badge{max-width:112px;padding:4px 7px;font-size:.62rem}.conversation-header-actions{grid-area:1/4;align-self:center;width:auto;margin-left:0;display:flex}.detail-primary-actions{justify-content:flex-end;gap:6px;width:auto;display:flex}.conversation-header-unassigned .detail-primary-actions{width:auto}.detail-desktop-actions,.conversation-header .detail-primary-actions>.claim-action{display:none}.mobile-actions-control{margin-left:auto;display:block}.mobile-actions-toggle{border-radius:9px;width:36px;height:36px;min-height:36px;padding:0}.mobile-actions-menu{overscroll-behavior:contain;max-height:min(58dvh,420px);overflow-y:auto}.ownership-bar{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px;min-height:42px;padding:7px 10px;display:grid}.ownership-claim-action{flex:none;min-height:36px;padding-inline:10px;display:inline-flex}.owner-chip{min-width:0}.owner-chip .agent-avatar{width:30px;height:30px}.owner-chip strong,.owner-chip p{max-width:100%}.mobile-actions-menu .transfer-control,.mobile-actions-menu .transfer-toggle{width:100%}.mobile-actions-menu .transfer-toggle,.mobile-menu-action{justify-content:flex-start;min-height:42px}.icon-button{width:40px;height:40px}.claim-action,.transfer-toggle,.close-case-action{min-height:36px}.composer-mode button{min-height:40px}.composer-row{grid-template-columns:minmax(0,1fr) 44px}.composer-row textarea{min-height:42px}.composer-row .icon-button{width:44px;height:44px}.audio-speed-row button{min-height:40px}.mobile-actions-menu .transfer-menu{box-shadow:none;width:100%;min-width:0;margin-top:8px;position:static}.ownership-bar{padding:6px 10px}.account-identity-bar{gap:7px;padding:6px 10px}.account-identity-icon{flex-basis:30px;width:30px;height:30px}.account-identity-content strong{font-size:.8rem}.account-identity-meta{font-size:.68rem}.account-change-action{min-height:30px;padding:0 8px}.account-clear-action{width:30px;min-height:30px}.owner-chip{gap:6px}.owner-chip .agent-avatar{flex-basis:28px;width:28px;height:28px;font-size:.62rem}.owner-chip div{align-items:center;gap:6px;display:flex}.owner-chip span,.owner-chip p{display:none}.owner-chip strong{font-size:.8rem}}@media (width>=600px) and (width<=839px){.conversation-header{grid-template-columns:36px minmax(0,1fr) auto auto}.conversation-header-unassigned .conversation-header-actions{grid-area:1/4;align-self:center;width:auto;display:flex}.conversation-header-unassigned .detail-primary-actions{justify-content:flex-end;width:auto}.detail-primary-actions>.claim-action{flex:none;width:auto;padding:0 12px}}@media (width<=420px){.login-page{min-height:100dvh;padding:max(14px, env(safe-area-inset-top,0px)) 14px max(14px, env(safe-area-inset-bottom,0px));align-items:start}.login-panel{align-self:center;padding:16px}.brand-lockup{align-items:start;gap:10px}.brand-lockup h1{font-size:clamp(1.45rem,7.2vw,1.85rem);line-height:1.08}.login-form{gap:11px;margin-top:20px}.login-form input{min-height:44px}.form-error{font-size:.8rem;line-height:1.3}.auth-helper{margin-top:16px;font-size:.88rem;line-height:1.4}.tenant-login-label{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.public-nav{gap:10px;padding:10px 12px}.public-brand{flex:0 auto}.public-brand-logo{border-radius:12px;width:42px;height:42px}.public-hero{gap:14px;padding:20px 18px 18px}.public-whatsapp-link{justify-content:center;gap:7px;min-width:0;padding:0 11px}.public-whatsapp-link svg{width:18px;height:18px}.public-whatsapp-label-full{display:none}.public-whatsapp-label-short{display:inline}.public-actions{gap:8px;display:grid}.public-primary-action,.public-secondary-action{text-align:center;justify-content:center;width:100%;min-width:0;min-height:42px;padding-inline:12px}.public-hero-content h1{font-size:clamp(1.95rem,10.5vw,2.55rem);line-height:1.04}.public-hero-content{gap:12px}.public-hero-content p,.public-section-heading p,.public-final-cta p{font-size:.98rem;line-height:1.42}.public-hero-shot{justify-self:center;width:100%;max-width:min(315px,100%);max-height:168px}.public-hero-shot img{object-fit:cover;object-position:top left;height:168px}.public-proof-row{scrollbar-width:none;flex-wrap:nowrap;margin:0 -12px;padding:0 12px 2px;display:flex;overflow-x:auto}.public-proof-row::-webkit-scrollbar{display:none}.public-proof-row span{white-space:nowrap;flex:none;min-height:34px;padding:7px 9px}.public-pricing,.public-faq,.public-final-cta,.public-footer,.public-privacy{padding-left:14px;padding-right:14px}.public-pricing{padding-top:16px}.public-price-card,.public-faq-item{padding:14px}.public-price-card li{align-items:flex-start}.public-final-cta{margin-bottom:24px;padding-top:18px;padding-bottom:18px}.public-footer nav a,.public-footer-contact a{align-items:center;min-height:38px;display:inline-flex}.public-footer-contact{min-width:0}.public-privacy{padding-top:26px}.privacy-content article{padding:14px}.metric-strip{grid-template-columns:1fr}.app-shell .metric-strip{grid-template-columns:repeat(3,minmax(0,1fr))}.conversation-row{align-items:stretch;gap:10px;display:grid}.conversation-header{align-items:center;display:grid}.conversation-header-actions{align-items:center;gap:0;width:auto;margin-left:0;display:flex}.conversation-header-unassigned .conversation-header-actions{align-items:center;gap:0;width:auto;display:flex}.conversation-header-actions .status-badge{width:fit-content}.conversation-header-actions .action-row{grid-template-columns:none;justify-content:flex-end;display:flex}.account-identity-bar{grid-template-columns:auto minmax(0,1fr) auto;align-items:start;display:grid}.account-identity-actions{align-self:center}.account-change-action{gap:0;width:40px;min-height:40px;padding:0;font-size:0}.account-clear-action{width:40px;min-height:40px}.conversation-row-account{grid-template-columns:auto minmax(0,1fr) auto}.conversation-row-account small{display:none}.action-row{margin-left:0}.transfer-control,.transfer-toggle,.close-case-action{width:100%}.detail-primary-actions>.claim-action{width:auto}.transfer-menu{box-shadow:none;width:100%;min-width:0;margin-top:8px;position:static}.dialog-actions{display:grid}.reports-page{padding:10px 10px 84px}.reports-filter-bar{grid-template-columns:minmax(0,1fr) minmax(118px,.68fr)}.reports-filter-selects{grid-column:1/-1;grid-template-columns:repeat(2,minmax(0,1fr))}.reports-filter-selects label:first-child{grid-column:1/-1}.reports-date-range{grid-column:1/-1;grid-template-columns:repeat(2,minmax(0,1fr))}.reports-filter-actions{grid-column:2;grid-template-columns:38px minmax(0,1fr);align-items:stretch}.support-extras-actions{grid-template-columns:38px minmax(0,1fr) minmax(58px,.72fr)}.report-generated-at{display:none}.report-status-line{align-items:center;display:flex}.report-error-state,.report-empty-state{align-items:flex-start;display:grid}.report-error-state button{width:100%}.report-loading-state{grid-template-columns:repeat(2,minmax(0,1fr))}.report-metric{grid-template-columns:28px minmax(0,1fr);gap:7px;padding:7px}.report-metric-icon{width:28px;height:28px}.daily-trend-row{grid-template-columns:44px minmax(90px,1fr) 24px 24px}.report-table,.report-ticket-table,.support-extras-table{min-width:0}}